I received an email from a customer that did their own install of a TSDZ2 36 volt/350 watt kit. This is the non- pedal brake/non throttle version. (That's what I ordered but maybe not what they received?) The install went well, but the customer finds the cranks very hard to turn. I am guessing that the settings in the Display have not been pre-set correctly &/or he may have had his feet on the pedals when turning the system on & giving a false 'Zero' setting on the torque sensor. Can current owners provide feedback if your cranks/pedals are hard to turn without power being on? Is there some other things I can have the customer check to make sure the motor is turning as it should? Thank you for the feedback.