I hate to have to do this, but I have to issue a warning about customer service at Luna Cycle for Bafang mid-drive motors. I bought a BBS02 from them over a month ago and PAS did not work properly (wouldn't engage until 6-9 mph and would clunk in and out of engagement) right out of the box. I had a bbs02 unit prior for a year and am familiar with the unit, installation and operation. This was installed on a Yuba Mundo that serves as our family car. We need this vehicle to grocery shop, take our children to school and for other important errands. Not having it working makes household logistics much more complicated and time-consuming.
Per Louis' reequest, I tried a different computer from my old model (c961 vs 965 w Luna) to no avail. A week goes by. Eric and Louis determined it was the controller and said they would ship me a replacement controller for me to install (already had to buy and install Anderson connectors for my existing battery). I said ok. A week goes by. The replacement controller they sent did not match the bbs02 unit they sold me: too wide and did not mate to the motor case (see photo. Unit that was on original motor on right.). They apologized, said they were really busy and would send the correct one. Another week goes by. The next controller shows up. Same wrong model as before. I inform them. Another week goes by. They send up another one, third replacement controller...it's the same wrong one!!! At this point, its been over a month since I ordered the original unit from them and it hasn't worked correctly the entire time!!! Weve been without our family cargo bike! I'm asking for a complete refund and will be going elsewhere for my motor. These guys claim to sell the most Bafang BBS units in the US, but don't count on them to remedy your problem. Just be warned.
Per Louis' reequest, I tried a different computer from my old model (c961 vs 965 w Luna) to no avail. A week goes by. Eric and Louis determined it was the controller and said they would ship me a replacement controller for me to install (already had to buy and install Anderson connectors for my existing battery). I said ok. A week goes by. The replacement controller they sent did not match the bbs02 unit they sold me: too wide and did not mate to the motor case (see photo. Unit that was on original motor on right.). They apologized, said they were really busy and would send the correct one. Another week goes by. The next controller shows up. Same wrong model as before. I inform them. Another week goes by. They send up another one, third replacement controller...it's the same wrong one!!! At this point, its been over a month since I ordered the original unit from them and it hasn't worked correctly the entire time!!! Weve been without our family cargo bike! I'm asking for a complete refund and will be going elsewhere for my motor. These guys claim to sell the most Bafang BBS units in the US, but don't count on them to remedy your problem. Just be warned.