Recent content by joshuaho96

I don't think that Ivy is bad at their job or anything like that. It just seems like Frey is maybe not prepared for a big influx of orders/inquiries right now, I've been contacting her through Alibaba and my messages are just kind of going dead right now after multiple days of waiting between...

Honestly, I get the sense that Frey doesn't have enough staff. I've contacted Ivy and gotten replies but they're often extremely slow and no info. I don't see a point in waiting for Frey to get its act together so I went with a Biktrix Ultra FS.

I've bought a car in Japan before and with a sufficiently committed org the time + language barrier isn't really all that difficult to overcome. I'm on Pacific time though so it just means that communication happens when I'm home from work. I do wonder if it is too much to put everything...

I'm not really concerned with stuff like replacing brake rotors, replacing derailleur hangers, etc... My concern is more like if I get a bent frame, if I discover some parts are fatally flawed and need a redesign, that they will actually try to fix the problem. If that means sending a new frame...

Curious to know how so. I find that a lot of these 750W+ torque sensing ebikes are basically at a bleeding edge and end users end up being beta testers so post-sale support is important to me. Still conflicted on whether I should go with a hardtail or find some way to get a rear rack on the AM1000.

Has anyone managed to figure out how to mount a rear rack to the AM1000? That's really what I would prefer but it seems that it's not really possible.

That seems like a huge miss on their part.