Thanks for the comments. I have some more information which may identify the problem. When the wheel is held stationary the crank arms still turn but with a bit of effort by hand. They even do this when the motor is removed from the housing. Therefore I'm wondering whether the problem may be in...
Excellent, I wasn't sure as I could only find reference to the blue gear teeth being affected. I will replace the blue gear and go from there.
Thanks,
Grant
Hi all,
I have had the TSDZ2 for nearly two years (maybe 5000kms) on my Kona Fire Mountain with no issues. Recently as I began from a stop I heard a snapping sound and now the crank turns quite easily and the TSDZ2's gears don't engage. It appears that the electric motor is still working but...