I think you are probably correct but there is no option in the hidden menu to review the function of the pedal rotation sensor! Very frustrating! PSWPower have ignored my messages then have eventually asked what error code is it showing...... it’s not showing an error code!!!!!!! AliExpress have...
Well I have done some further testing to see if I can get the assistance to kick in.... what I have discovered is if I jab the pedals I can get the assistance to kick in briefly (say 2-3 secs).... Turning the pedals with increasing torque will not cause assistance to kicking..... the torque...
Quite a few people on here have fitted the motor without the bracket. I have done this. Motor positioned to just touch the frame where it would naturally rotate to. I have put a piece of neoprene self adhesive sponge rubber in between.
I’m having exactly the same issue. Thing is I have only done 10km before it stopped working.... I have tried to contact pswpower via. AliExpress and I get no reply..... so I now have a lump of metal attached to my bike that does nothing!!!! Be really interested to know how you are getting on...