First post from an ebike newbie and sorry, but it's a long one.
At my wife's urging I'm joining the ebike community. She had Utah Trikes put a Falco 750w hub on her recumbent tadpole-style trike and she loves it. She especially loves the way the Falco torque sensor works. Effortless and natural pedal assist when you need it and without even thinking about it. I love it too and, even though I haven't wanted to abandon my human-powered bike, just a few days ago I ended up buying a new TerraTrike Rover from a local bike shop that had a 25%-off sale.
Having done that, I began scouring ebay for every e-bike kit imaginable and thought I'd settled on a Bafang hub kit 'til I stumbled across a demo Falco 500w hub kit which I snagged for $425, complete. It arrived a few days ago, I plugged everything together on my workbench and voila! it works. BUT then I discover that the Falco torque sensor works only on a vertical dropout; not on the horizontal dropout of the TT Rover. What a bummer!
So two days ago I used the Falco website contact page to send a message asking what to do. The next morning there's a reply email directly from Rakesh Dhawan, President and CEO at Falco eMotors. Huh?!
And he says, "no problem Bill just send us your motor and we'll send a new one that works on a horizontal dropout." "Well that won't work for you," I replie, "because my motor is a demo unit and is clearly used." Well today (the next day) I get a personal call from Rakesh and he says, "Bill, send us your motor; we've got some demo units here that will work fine. And we'll lace it to your rim. We want you to be happy."
I am completely awestruck about the concern this company has for the customer. I'm an old guy, have had hundreds if not thousands of customer-service issues in my life and this joins a few others at the very top. Falco not only makes a great product, it is one of the most customer-centric companies I've ever had the pleasure of doing business with.
I'm looking forward to the next chapter in this story. :wink:
At my wife's urging I'm joining the ebike community. She had Utah Trikes put a Falco 750w hub on her recumbent tadpole-style trike and she loves it. She especially loves the way the Falco torque sensor works. Effortless and natural pedal assist when you need it and without even thinking about it. I love it too and, even though I haven't wanted to abandon my human-powered bike, just a few days ago I ended up buying a new TerraTrike Rover from a local bike shop that had a 25%-off sale.
Having done that, I began scouring ebay for every e-bike kit imaginable and thought I'd settled on a Bafang hub kit 'til I stumbled across a demo Falco 500w hub kit which I snagged for $425, complete. It arrived a few days ago, I plugged everything together on my workbench and voila! it works. BUT then I discover that the Falco torque sensor works only on a vertical dropout; not on the horizontal dropout of the TT Rover. What a bummer!
So two days ago I used the Falco website contact page to send a message asking what to do. The next morning there's a reply email directly from Rakesh Dhawan, President and CEO at Falco eMotors. Huh?!

I am completely awestruck about the concern this company has for the customer. I'm an old guy, have had hundreds if not thousands of customer-service issues in my life and this joins a few others at the very top. Falco not only makes a great product, it is one of the most customer-centric companies I've ever had the pleasure of doing business with.
I'm looking forward to the next chapter in this story. :wink: