Digging a little, I come up with mentions of a lithium battery. That can be a bit hard to fix, but it's possible that the battery just needs balancing.
The starting point, till you have a voltmeter, would be to put the thing on the charger for a long period, possibly a week or more. This might get the battery balanced again, the bms takes a long time to fully balance a pack that is badly out of whack.
Often when a lithium battery is left un charged for a very long period, the battery management system attached to the battery will actually drain down one or more cells. The device runs on low voltage, so it eventually discharges those cells till they die. Hence the often used name for them, battery murdering system.
Chances are, unfortunately, you may have to invest $500 or more in a new battery,