BioPlanet ebike [apparently a fraud attempt - see page 5 on]

Tom L said:
Yeah, good luck with that. Where's my bike or refund? SIX and a half months and nothing except excuses, promo photos and videos. Kresimir's word is a waste of oxygen. Hope you don't get burnt too badly.

I'd echo that. Will your comments hold for Australians also?
 
Bioplanet Bike USA will have a direct contact number announced once we launch our website. :)


We will be more than happy to answer everybody's questions they may have concerning the Bioplanet Bike, prior to our anticipated product shipments from Croatia later this Summer.

The first 100 Bioplanet Bikes will be sold for a special promotional price, which will soon be announced by Bioplanet.

All online transactions will be safe and secure, as our webshop is powered by Paypal :)

Bioplanet Bike USA will be offering FREE SHIPPING to all our customers both in the United States and Canada!

We look forward to officially introducing the Bioplanet Bike to both American and Canadian consumers this Summer. 8)
 
@BioPlanetbike-USA:

Sorry, but I've read your posts here and you have NOT addressed the problem that a customer ( Tom L ) here has legitimately brought up.

I have lost confidence in your product and your ability to deliver. Just sorry that one of our brothers at ES had to be the guinea pig for us to find out. :(
 
Australia is part of America now? I missed the memo.
 
Bioplanet is currently setting up an international dealer network and Australia is currently in the works.... One must understand that Bioplanet is a small startup and as such they need to expand and that is exactly what they are doing behind the scenes.

The Bioplanet Bike has just recently become a finished product that is just now entering production. The company has just recently achieved a few major milestones that have enabled production to officially commence.

All startups have growing pains and Bioplanet is no exception..... By the way calculate how far Australia is from Croatia and calculate the shipping costs involved there...We are talking about at least $1,000 ...I am sure the company is setting up operation in Australia just like it is doing in North America..The profit margin per bike is not what you think it is and selling it at a discounted price like they did makes it that much smaller...throw in some expensive shipping and you are deeply in the red...

Once they have established a dealer in Australia they will be able to ship them in bulk in a container at a much more affordable rate...making the delivery to John L much more feasible especially now that the product actually has been enhanced and is in production...These are just my personal thoughts here....logical right?

For all i know that product can be on it's way to Australia as we speak...or about to be shipped his way...Remember that the Bioplanet Bike has only recently become a finalized product....less than a month ago....
 
Taking money for a bike that was supposedly in production and would be delivered in one months time and then using that money to expend their operation with no intention to actually supply a bike as promised is not only unethical it is actually fraudulent and I will be perusing this as a criminal matter as no effort has been made to offer me a refund because (and I'm guessing here) they don't actually have any money. They've spent it all.
 
Correct Tom.

And more to the point as a professional logistics executive on six figures who has worked two decades for blue chip corporations it:
- definitely doesn't cost a grand to move a bike from croatia to australia
- you shouldnt be shipping just one anyway
- doesnt pay to sell an item before you've made it
- not acknowledge an individual's needs by lumping them in with another country.
- don't take a few grand of the guys' money for 6 months to bankroll a corporation then play the butthurt card when people get shitty about it.

You've just admitted yourself that you have no idea if they've shipped a single unit this way.

Australia might seem like a low volume backwater, but if this was supercars and not ebikes, you'd be talking to the italians. To borrow from another thread, we are the go to guys that the go-to-guys actually go to when they want things tested. if it doesn't get a good aussie review, don't expect good sales in USA or Canada. :evil:

This thing has Streisand Effect written all over it.
 
@Bioplanetbike-USA:

...throw in some expensive shipping and you are deeply in the red...

I totally get that. I also totally understand the growing pains involved in starting up a company, but how did that suddenly become the customer's problem?!

In *any* company, my expectation is they be upfront about things. If Bioplanet would've told the customer, "Delivery is expected to be 6 to 7 months," then the customer could make an informed decision as to whether he wants to go for it or not.

He was told mid-Jan of 2013... Nothing. Unanswered e-mails. Deleted posts.

Which customer, in any country or culture, could work under that condition?!

Even your last post is excuse making and not a hard delivery date. I was really looking forward to a review on ES with regards to the Bioplanet bike, but I'm sorry, sir, your posts only further erode confidence.

Wow! And to think, I was bummed that Currie Technologies was going to take a long time in delivering Haibikes to the USA. But now, after seeing this experience with Bioplanet, I actually have a deeper respect for Currie. They know not to make a blind promise and take customer's money for pre-orders. They are going to make sure that a solid infrastructure exists for their parts and services THEN they will deliver product.

THAT'S the way to conduct a business! Logical, right?
 
We have received official conformation this evening that the customer in Australia was just refunded in full.


-Bioplanet Bike USA
 
News to me. No notification of any sort from BioP. Probably wouldn't see an international transfer for 48hrs or so though. Would've been nice to get an email with the receipt.
 
I hope that Tom L can confirm this is the case shortly and that he has all his money back. Personally I dont think a simple refund is sufficient after this whole fiasco, and the need to involve the police departments on 2 continents to get this to happen.

Bioplanetbike is not off to a brilliant start with behaviour like this and any current and future distributors (that's you bioplanetbike-usa) should be cautious that the company they're dealing with has a recent history of running off with peoples money and then ignoring all correspondance. Even if they don't extend the same discourtesy to you it tarnishes your business as their reputation, for now atleast, is one of dishonesty.

If bioplanet bike didnt have their act together they should have been honest about it and if they were going to take peoples money then atleast acknowledge that it was a pre-order or something to that effect.
It's the early adopters that support your product that should be treated the best, especially as a start up company. People like Tom L are the ones who are taking a chance on your unproven product and it's their testimony who will ultimately benefit your sales. Instead you've shafted these people. If your intention is a vaporware scam then you take the money and disappear into the night, it's not a good basis for a legit company. Hopefully this is a small hiccip caused by an individual and things progress well from here. If not, bioplanet bike might be unpleasantly surprised at the influence that the members and the collective power of this forum as a whole can have on their business.
 
He should be contacted soon by Bioplanet...I have been working with Bioplanet for the last few months and all i can say to everybody on this board is that they are indeed running an honest business. It is my genuine hope that all of you will realize this as well in the months ahead.




-Bioplanet Bike USA
 
Holding group doesn't appear to have filed its Annual financial reports as promised on the holding co site either.
From:
http://www.bioplanetgroup.com/#!group
Holding company has been established in year 2012 and we do not have any annual reports and audits listed at this moment.

First audit report is scheduled for April 2013.
Spider sense is tingling.


Bioplanet USA - what is your true relationship with the parent? Is it a dealership? Or do you have an investment/ownership in the parent?

Where are you based in the US?
 
I am based in the heart of the Silicon Valley in sunny California. Bioplanet Bike USA is an official dealer and customer service representative of the Bioplanet Bike for both the United States and Canada.

I have just spoken again to Bioplanet and they told me that the refund transfer was executed yesterday and that it will take 2-3 business days for the transfer to complete. His bank should be contacting him shortly.

I don't have any skin in the game except for operating an honestly operated Bioplanet Bike dealership for an honestly run startup.
 
Bioplanetbike-USA said:
I have just spoken again to Bioplanet and they told me that the refund transfer was executed yesterday and that it will take 2-3 business days for the transfer to complete. His bank should be contacting him shortly.

Someone is being lied to. I got this excuse today (the "agreement" being me demanding they refund the day before).
 

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Sorry to hear people have been given a raw deal on this as it looked like a nice bike,

The bioplanet.com website is no longer working, it says you need to be authorised to login??

If the bikes are not yet available then is this 'review' a fake? http://electric-bikes.findthebest.com/l/99/Bioplanet-Bike
 
There's only two reviews - and one by bioplanet bike. Hmmm.

The other is by Betty Boop, stating it has 'served her well for so long!". Gee they must have been on the market for ages...
 
G'day Tom,

I have just read through this thread and hope to see that refund come through for you mate. This company is NOT making a good impression that is for sure. If they do get up and running a lot of potential buyers are going to be shy about buying from them.

Tony.
 
According to Bioplanet, Bike is equipped with power assistance whereas geared motors help you when pedaling uphill. The end result is a dual-geared motor that allows riders to pedal and to have motor power simultaneously.
 
sudomark3 said:
The end result is a dual-geared motor that allows riders to pedal and to have motor power simultaneously.

Umm... ALL ebikes allow you to pedal and use motor power simultaneously. :roll: :lol: :lol: :lol:
 
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