I had the exact same problem about a year ago. It would be fine if I was charging < 4 cells at 1A but at 4 cells, it would reboot. It was especially frustrating because I was using it for capacity testing, so once all 4 cells were fully discharged, they would begin to charge and I would loose the capacity results that were on the screen due to the reboot.
To fix it I just got a beefier 12V supply. It's too bad the issue is still happening to people. Banggood did give me a partial refund.