10 kW
Care to tell us the maker of your pack?
I don't know who actually makes the pack. I bought it from Cycle9 and that is who maintains it, but I doubt they do the original build. I would bet they are made in China initially. You could call them and ask; they are very reasonable to deal with. I'd recommend to anyone buying your battery in your "backyard" (so to speak) with a warranty. My logic is that a retail shop owner that has been in business a while knows which batteries are trouble and which are not and will quickly switch to hardware that is less trouble because it will cost them less in the long run.
The other approach is to buy from someone long distance whose hardware has a good record and hoping it pays off. Like anything man-made, reliability is not 100% and you should make your choice to minimize frustration and cost. In my case, I had read a lot about battery problems and decided it would be best to buy everything from one vendor I trusted. I will draw an analogy to the computer world. If you have a computer made by one company, application software made by another, and an OS made by a third, you will never get anyone to own the problem. They just point fingers around the circle. If you get everything for an ebike conversion from one vendor, then the blame for "hardware interactions" can't be laid elsewhere. And homespun ebikes are a natural for bad hardware compatibility.
That is my view on the subject of batteries. If you don't have someone close enough to return ship your battery to, then you have to take the latter approach. Sometimes the "cutting edge" of a technolgy is also the "bleeding edge".