so, the first thing to try is simply fully charging the battery. leave it on the charger at least overnight. it's probably unbalanced, so some cells are lower than others, below the lvc cutoff point for the bms.
if you've already done that, you may need to leave it on there for several days, if it's badly unbalanced, for the bms to rebalance it.
if it doesn't have a balancing bms, it will never fix itself, and must be opened up and manually balanced by either draining the high cells or charging up the low ones, individually.
if you prefer, you can open the pack, and measure the voltage on each cell group, at the bms balance wires starting at the most negative one and working your way to the most positive. for this you put the voltmeter black lead on the thickest main negative wire from the cells. the red wire goes to the first balance wire. write taht voltage down as cell #1. move the black lead to where the red lead is, then move the red lead "up" one balance wire. write taht voltage down as cell #2. repeat until you've measured from the last balance lead to the thickest main positive wire from the cells. post that list here.