Account locked

D

Dui2

Guest
Hello guys, its Dui ni shuo de dui
I've been locked out of my account for a week. Tried to recover it but no success because the email address I used at the time to register is not in service anymore.
Also tried to contact the staff through the help form, but got no answer.

So the only think I could think of before giving up was to create another account and post a request for help here.
Could some admin PM me so we could try and solve this issue with another email adress? Or just unlock my account directly?

I supposed this happenend because I'm using a VPN, but I don't know. We kinda have to use a VPN to access western internet from china so that would be very annoying if this was not an option anymore.
Anyway, thanks in advance for the help.
 
Did it task you to set a new password? if so, that's because yours was too short.
I'll help you tomorrow! send me a PM with the last email address you used.

PS VPN doesn't matter in this case
 
Hello guys, its Dui ni shuo de dui
I've been locked out of my account for a week. Tried to recover it but no success because the email address I used at the time to register is not in service anymore.
Also tried to contact the staff through the help form, but got no answer.

So the only think I could think of before giving up was to create another account and post a request for help here.
Could some admin PM me so we could try and solve this issue with another email adress? Or just unlock my account directly?

I supposed this happenend because I'm using a VPN, but I don't know. We kinda have to use a VPN to access western internet from china so that would be very annoying if this was not an option anymore.
Anyway, thanks in advance for the help.
The system thinks you logged in today under your normal account, so maybe something is out of sync with the access.

login.jpg
 
Did it task you to set a new password? if so, that's because yours was too short.
I'll help you tomorrow! send me a PM with the last email address you used.

PS VPN doesn't matter in this case
I haven't seen it ask for a new password, it just said my account was locked.
Thanks for the help!

Good to know that VPNs have nothing to do with this
 
( sent him a PM about it a bit ago with instructions )
 
FYI if this happens to others..
You can still login but not do anything..

You should still be able to change your password, then i believe logout and log back in should fix it.

1721709614891.png

Right now we fix these cases manually after verifying!
 
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