Beware of Hong Kong Post

[RLD70]

Since HKP has implemented their new policy good luck buying anything that includes a lithium battery that is shipped by HKP for chances are you wont get it. I originally bought a 1800Lm bike light but never got it because of the new policy. I think all dealers that sell these types of lights need to have more than one shipping method other than HKP if they want to have business from outside HK as it will be sent back to the seller as what happened to my purchase.

 

[RoadWrinkle]

Yes, eBay posted this announcement in September:

Changes to Hong Kong mail regulations may cause delayed shipments Recently the Hong Kong Post announced that all items shipping by air are now subject to x-ray screening for regulated materials. This additional screening may cause delayed shipment due to no fault of the seller, so if you purchased an item from a seller in Hong Kong, please allow extra time for delivery—at least a week more than the seller’s stated delivery time. Also note that items containing the regulated materials are being returned to sellers and not delivered. These items may include: Items with lithium batteries such as video cameras, walkie talkies/2-way radios, GPS devices, radio-controlled toys, Bluetooth headsets, smartphones/mobiles, laptop computers, shavers, power drills, tablets and portable DVD players Liquid beauty products, including fragrances, colognes, lotions, and toner Items with “eliquids” such as electronic cigarettes and lighters If you don’t receive your item after waiting the additional week, please contact your seller. If your item was returned, you should receive a refund. If you encounter any issue with a refund, you can file an eBay Buyer Protection case. Thank you for your understanding and cooperation.

 

[neptronix]

Got this email from hobbyking today:

URGENT UPDATE

Our International Warehouse based in Hong Kong has been affected by changes in Hong Kong Customs policy.
This has affected shipping of lithium-based batteries to many countries, but the United States was not affected.

However, due to this issue our Customer Service channel has been overwhelmed. This means that unfortunately all customers will have difficulty contacting Customer Service and for this we sincerely apologise.
If you are trying to contact customer service, please know that we WILL get back to you as soon as possible. To improve efficiency and improve response time, we request that you create just ONE support ticket. Your help on this matter is greatly appreciated.


To ensure that this does not happen again, we are:

- Implementing similar shipping solutions to those offered to our US customers.
- Establishing another Customer Service Centre in the United States which will be staffed by modelers and will be able to answer all technical product enquiries. This is in addition to our two other Customer Service Centers.
- Expanding our existing regional warehouse range and looking to open more regional warehouses so that more customers can enjoy lower shipping costs and receive their orders quickly.
- Negotiating with different shipping companies to once again be able to offer a complete range of shipping options.

As you can see, we are urgently taking steps to fix this issue. We have all hands on deck packing orders and answering emails (from Senior VPs to secretaries to janitors) to ensure that this backlog is met. We expect to be up-to-date within the next couple of weeks.

Please know that we strive to provide you with the best possible service. We regret any inconvenience or frustration that you have experienced.

As the situation progresses we will be posting updates on the News section of www.hobbyking.com.

Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.

Sincerely,

Anthony Hand
President
HobbyKing