What ever its real capacity is, if its dead after just a few blocks,.there is an internal fault in the pack.
The fake capacity lable is just a clue as to the [questionable] quality of the pack and the [questionable] integrity of the vendor.
We know the real capacity is not 38Ah (or 38000mAh). The mAh capacity of the most popular 18650 no name Chinese ebike/scooter cell is 2500mAh being mnufactured in the millions and less expensive than 3000mAh 18650 cells.
So it's easy to figure the actual (not make believe) Ah rating of a 18650 battery based on its number of parallel groups. A 4p would likely be 10Ah(2500mAh cell) to 12Ah(3000mAh cell). A 7p would likely be soemwhere between 17.5Ah to 21Ah (2.5Ah cell to 3.0Ah cell).
So both these batteries had a good range before, and now they don't? Were they stored fully discharged, or allowed to fully discharge and then kept like that for a while?
To be honest don't remember
To be honest ... anyone that buys a 38000mAh, 50000mAh, etc ebike/scooter flat battery thinking they're getting a good deal for the money will most likely be disappointed with its cycle life performance. For example here is a 58000mAh (58Ah) priced at $64 (what a deal?) ...
After the combined capacity: 58000mAh (58Ah). Combination: 13 Series 3 and.
www.ebay.com
Here's a 14s6p, 52v 30Ah flat HAILONG for $400 with
84 cells (6p) ... 30000mAh divided by 6 = 5000mAh cell. Thus one could assume this $400 battery uses 21700 cells, but the odds of being 5000mAh cells are 50/50. If 21700 cells may only be 4000mAh no name Chinese (24Ah 52v 14s6p 84 cell battery).
You really can't rely on the battery Ah rating unless you know not only the number of parallel groups, but the mAh rating of the model of name brand dells (LG, Samsung, etc) so you can check its data sheet.
Here's a 52v 14s 30000 (30Ah) flat HAILONG(brand) for $317 ...
Find many great new & used options and get the best deals for 36V 48V 52V 60V lithium battery Adults Mountain City E-Bike Battery with Charger at the best online prices at eBay! Free shipping for many products!
www.ebay.com
This 52v 14s 30000mAh flat HAILONG brand should be 6p with 5000mAh 21700 cells. However, because there is no mention of the model of name brand cells it's questionable if it is actually 30Ah capacity.
The only half-trustworthy indication is its cost of $318, but even then whenever you see a battery capacity listed in mAh (e.g. 38000mAh) Buyer Beware ! At least it's a HAILONG so at that price the vendor/seller should be able to verify that it is 6p with 21700 cells (even though its actual capacity at best may be closer to 20Ah.
My only suggestion: If you had it to do again with these same batteries is to have babied them with TLC with moderate speed at most with only a 90-95%% charge and only 80% discharge. Then you might have gotten some half decent cycle life (maybe). Unfortunately the damage (most likely) has already been done. The saying, "Your get what you pay rings true with your two [fake 38Ah ill] batteries; espceially when you have no DIY battery diagnostic experience, so as to possibly repair.