Hi Dan,
a really bad news today, but It could be worse if it hurt you seriously, good to know you are ok yourself with this accident.
now back to the accident, sorry I didnot see a photo how the wheel was installed on your bike, here is a photo we could show how we install it here in our workshop.
You could see on motor's both sides there are 2 washers, washer 1 and washer 2. The washer 1 must be put inside the forks, to attach with the motor firmly, and the washer 2 shall be put outside the forks, then use locking nuts to tighten it. Once this was done, it is very hard to get loose on riding.
Also please use a standard steel fork with 100mm dropout, which fits the axle the best.
For the batetry problem we think this is caused by the bad cell, the BMS should be OK. When BMS detected there are any cells which are under regulated voltage, BMS will cut off the pack's output immediately. This is to prevent over-discharge. That's is why you could not measure a voltage before you "bypass" the BMS.
The corrosion was caused by water effect very obviously, you could see from the photo the blue area, it says it was caused by water effect. To be honest the steel pack is not good on water-proof, we have been now working on an aloy container for 48v/10ah, which should be better water-proofed.
Please send back the whole battery pack to Steve, and contact him for a warranty replacement. believe you will have a satisfying solution. We wish you could finish the review after you recover from the accident. Take care.
Thanks.