LewTwo said:
As long as you are going to the trouble of making your complaint a public issue I believe that there is a bit of information missing. I (we) have no idea what type of bicycle you installed the kit on, the type of riding that you do, the weight of the subject battery pack or your location. All of these items come into play .... perhaps you have an exotic framed full suspension bike that that complicates the problem.
Personally I never considered those silly looking seatpost carrier racks worthy of my time or money. In fact I have one laying around here somewhere that I believe is still in its original packaging (
it came with a bicycle I bought).
The model of the bike rack submitted by Dillinger appears to be designed to attached exclusively to a set of rear seat stays. That is indeed possible ... I have done it and carried more that 30 pounds in the panniers hung from its sides. Of course I did not overthink the problem. In fact I chose the simplest, least expensive rear carrier that I could find. I simply attached it to my rear seat stays via 4 "P" clips. Works like a charm and I plan to use to carry my 36V x 12.5 Ahr GM battery for extended trips (
via bungee straps).
https://www.amazon.com/dp/B0089WYU1G
P.S.
If you are in the US and a new seatpost carrier rack would help resolve the disagreement then I would be happy to contribute the one that I have. I certainly have no use for it. Its platform is 12 x 5 inches.
The bicycle I installed it on is not a full suspension bike, it only has suspension in the front part of the bike.
The battery is a 10AH battery and its pretty damn heavy. The problem is that LA's streets aren't exactly the best paved, so the ride is bumpy. The problem with dillenger's racks is that even when installed correctly I can hear vibration coming from it, which eventually causes it to fail.... the plate that attaches to the battery is loosely connected to the frame of the rack, you can see all the photos of where it failed at http://www.dillengerelectricbicycles.com
I thank you for the offer, but the rack in your picture shows the exact same weakpoints and is just as thin as the dillenger rack, plus it doesn't have the mount points for the dillenger battery. I don't want to risk it falling off again, I value my life too much. Also the issue here is that the only reason I went with this company is their "full 12 month unlimited warranty on all parts" and they simply refused to send another rack after the first two failed... they've admitted their rack does not work and even developed a solution for it, but refuse to provide me with a working solution...
They went back on their word two ways:
they've admitted their rack does not work and even developed a solution for it, but refuse to provide me with a working solution... yet...
1- They refused to honor their original warranty.
2- They refuse to honor their promise of giving out a better more structurally sound rack that won't fall off and break, or an alternative solution.
hedsik said:
I carried 20ah of LiFePO4 around on the back of my bike, up and over mountains using one of Dillenger's racks before it was mounted in the triangle of my frame.
Is it ideal for that? No. is it designed for that? No, but it did the job because I installed it right and I didn't expect too much of it and then have a huge tantrum full of indignant public outrage about it either.
The way the OP has carried on like a frocking lunatic speaks for itself. Its not gone un-noticed to me throughout this kid's tirade the combative slant of his argument is such that he should never have to accept any assistance from the seller but that he is content to sit in the corner and suck his thumb for a year while he waits for a new rack. Ha, laughable.
All I've seen from Dillenger on here is patience and a willingness to help.
I would have told you to go and frock yourself? You just bring ES down.
Frolicking lunatic? Really?
All I want is for Dillenger to honor their warranty and their promise to me that they will send me out a more stable rack solution for my bicycle. I don't think that's too much to ask and I don't think that makes me a "frolicking lunatic". I am willing to accept the fulfillment of their promise to me, to replace a shoddy part that they themselves admitted is flawed. I paid for a system that is supposed to work, but it doesn't.
Also, what do you expect me to do, ride the bicycle with a fixed rear rack and risk the battery falling off again at high speed in the middle of traffic? Yeah, I'll go ahead and "sit in the corner" and "suck my thumb" as you put it, I actually like living. I actually thought Dillinger was really going to tackle this issue and deliver on it's promise, I didn't expect them to basically tell me to screw off a year later, and offer me another one of their self-admitted shoddy racks.
Also, I think maybe you haven't been following this thread too closely... how can you say that you are seeing "willingness to help" when they promised a working solution but are essentially telling me now that they won't honor their promise and that they can't help me beyond giving me more of their self-admittedly shoddy racks? How does that make them "willing to help"? I bought a bicycle kit with an "unlimited 12 month unlimited warranty" that is a paperweight because of their UNWILLINGNESS to help.
I'll even TLDR it for you:
-Company sells product, product does not function properly, breaks
-Company says "yeah, our product is faulty, we'll provide a fix for you in a year.
-a year later Company says "Yeah, no, we aren't going to provide you with that fix, you're on your own, sorry"
How is that show any "willingness to help"?
:wink: 