I'm pretty frocking furious at this point, so you're just going to have to excuse the rant.
I'm in Japan on one of the bases. I have an Japanese address, but I can not get a battery from Luna Cycle shipped to me.
I've went out of my way to find a third party shipper to get Luna's wolf pack battery shipped here. Now things are jammed up at the third party shipper (which said they could ship the item when I pointed them to the URL for the wolf pack). The sticking point? Apparently Luna Cycle doesn't publish a Materials Safety Datasheet for their product. I get it. The MSD is a 16 part document that usually runs about six to eight pages long. It's a pain in the ass to create.... but, it's nothing really that special. Luna Cycle should have been doing this for all their batteries a long, long time ago. All they have to do is regurgitate that Samsung/Panasonic MSDs along with any relevant about their contribution to how the 18650 cells are arranged and packaged.
It just frocking baffles me how an American company that prides itself on building "the world's safest ebike battery" hasn't done something as basic as create a MSD for their "revolutionary" battery. Meanwhile, I can get batteries built in China shipped to me with no problem (thing is, I don't want their shitty batteries.... I'm super frocking tired of all the defects and faults found in the Chinese batteries).
Here's the thing... If I can't get Luna's battery shipped to me by the end of the month, I'm officially writing America off as Done(tm). Kaput. Finished as a place where product can be manufactured and shipped to the world. At the end of this saga, I'll reveal the name of the third party shipper (who lied to me in order to get my business).
In the mean time (while I'm waiting for Luna to act like a proper company and support their product with basic frocking documentation), I'm open to any suggestions on how to said battery from the USA to Japan.
I'm in Japan on one of the bases. I have an Japanese address, but I can not get a battery from Luna Cycle shipped to me.
I've went out of my way to find a third party shipper to get Luna's wolf pack battery shipped here. Now things are jammed up at the third party shipper (which said they could ship the item when I pointed them to the URL for the wolf pack). The sticking point? Apparently Luna Cycle doesn't publish a Materials Safety Datasheet for their product. I get it. The MSD is a 16 part document that usually runs about six to eight pages long. It's a pain in the ass to create.... but, it's nothing really that special. Luna Cycle should have been doing this for all their batteries a long, long time ago. All they have to do is regurgitate that Samsung/Panasonic MSDs along with any relevant about their contribution to how the 18650 cells are arranged and packaged.
It just frocking baffles me how an American company that prides itself on building "the world's safest ebike battery" hasn't done something as basic as create a MSD for their "revolutionary" battery. Meanwhile, I can get batteries built in China shipped to me with no problem (thing is, I don't want their shitty batteries.... I'm super frocking tired of all the defects and faults found in the Chinese batteries).
Here's the thing... If I can't get Luna's battery shipped to me by the end of the month, I'm officially writing America off as Done(tm). Kaput. Finished as a place where product can be manufactured and shipped to the world. At the end of this saga, I'll reveal the name of the third party shipper (who lied to me in order to get my business).
In the mean time (while I'm waiting for Luna to act like a proper company and support their product with basic frocking documentation), I'm open to any suggestions on how to said battery from the USA to Japan.