georgefromvt
1 kW
- Joined
- Jun 25, 2010
- Messages
- 355
Last summer I purchased two Magicshine bike lights. The lights worked great but recently the company recalled the batteries d/t potential fires. They asked for patience because they are a "small company and constrained by the cost and supply of new batteries. Replacement batteries will be sent in phases as new inventory shipments are obtained...we ask for your patience and understanding." I understand the replacement will take time but last week they sent me an email offering to sell brand new batteries but at discount! Maybe I'm not looking at this right; I understand recalls but think it's poor customer service to offer discounts on new batteries while existing customers wait for their recalled batteries to be sent.

