Since you mentioned 18V, I am guessing this battery is arranged in a 5X3 matrix. That would be five series groups, with three cells in parallel per group. At full charge, you would have 21.0 volts from positive to negative. At nominal charge, each group is at 3.6V, for 18 volts, which is why they call it an 18V battery,
The BMS will shut the battery down if any of the five groups are below 3 volts, although this number varies with the BMS. it is typically set at 2.9 to 3.0 volts. This is a safety requirement. Most cell makers set the absolute low point at 2.5V. You want to measure all five series groups and see what you have.
If any of the groups are above 4.2 volts, that is the max charge voltage, and the BMS will inhibit charging if it is working right,