chunder123 said:
LSBW said:
Received my frame yesterday from EM3EV. Early birthday present

Overall, very impressed, quality, packaging, attention to detail, etc.
Except for one thing: one of pivots, which connects swing arm to the frame is slightly bent in, and now won't fit in.
I've tried filing off paint on connecting surface, but it didn't do much.
Anyone else had this problem, and how did you fix it?
Thanks in advance!
I had a problem with the swing arm on my frame the pivot holes did not line up the swing arm straight with the frame bearing but when tightening up the swing arm pivot hole nut area it bened them into place. i'm still not sure if was machined l
There are probably better and more productive ways I could apend my time, than answering loaded questions from a fellow vendor/supplier, but anyway.
Firstly, here is my response to the reasonable points made by chunder.
chunder123 said:
I had a problem with the swing arm on my frame the pivot holes did not line up the swing arm straight with the frame bearing but when tightening up the swing arm pivot hole nut area it bened them into place. i'm still not sure if was machined like this deliberately and desinged to bend into place.. i also found a problem with the torque arm plates when pinch clamp bolts were tightened to prevent motor axle slipping out they bended by 0.8mm rendering the motor axle unable to slide through. only way i could get them off was sliding sideways.
Regarding the swing arm fitment onto the frame. I'll need to take a picture to explain it, but basically the metal is fairly thick sheet metal at this point on the swingarm. It can be bent a little, but when the axle is bolted into place, then it should all align so the swingarm is in-line with the frame. The arrangement does result in a robust structure once the axle is fitted IMPO but I'm happy to hear and act upon any constructive criticism, if a genyine concern regarding the design is demonstated. By all means send me an email with some pictures, or post them here if you prefer. If anything isn't as it should be, I'll investigate and of course we'll arrange replacement parts if something isn't right.
Regarding the torque plates. I think i know what you mean, but I'm not 100% sure. A picure would help. Normally, you'd want to loosen the bolts which secures the torque plates to the swingarm, before fitting the motor, and then tighten the torque plates to the swingarm after the axle is in place. Again, if something isn't right, we'll arrange replacement parts, or even push the factory modify it if the problem is inherent in the design or due to an error.
I'm guessing you must have purchased from EM3ev if you are posting here? If not, we can definitely also help but we may need payment to cover our costs.
I'll try to take a picture to show a couple of things when i get a chance. There are some small details on the frame that people may feel are not quite right when they first see them, but IMPO they are ok from a structural and safety standpoint. Would I change some details on the frame, if it was mine? Yes, sure i would, but I've not seen anything or received any feedback that gives me any concerns for the safety of the frame. Is it perfect in every way? No, there are some cosmetic details that could/should be improved, but i don't consider them to be deal breakers and at the price point I think it's a nice product and offers good value. It is a shame that some small details aren't improved, as frankly it wouldn't be that difficult to do so (mainly getting the outline of the side covers right, so there is a more even panel gap and all fixing holes are perfectly centred).
Is the EEB the finest example of it's type? no it's not, and i never claimed it is, nor do i have any very string allegiances to it. I am friendly with Evel and intend to offer their new frame when it ready (which looks absolutely nothing like the Vector, Stealth, Qulbix or anything else I'm currently aware of). I'm not entirely comfortable that the EEB is so similar to the Vector frame, but so far I understand, there are various differences and it was not actually developed by the Chinese factory, the Chinese factory just organise the production and it was Evel that productionised the frame in China. The various parts of the EEB frame are farmed out to other companies that are specialists in that area. Which is quite common in China at least. The "factory" actually just puts the bits together and should ensure it's right before it's shipped.
The guy I dealt with at Leilli seems quite reasonable and receptive, with reasonable English (Jason). There are some Chinese companies that are terrible to deal, with a bad attitude, but Leilli isn't 1 of them IMPO. I'm now getting my stock through Evel, not Leilli. We don't actually sell a huge amount of these frames, it is still quite a niche market.
As the quantity pricing for the EEB Frames is out there, so if anyone wants to buy in moderate dealer quantities, we'll happily match the factory pricing and support them (was doing that anyway, but we're rarely requested to do so, I guess people feel they have some insider info, when they find it on Alibaba), assuming wire transfer, as PayPal is quite expensive. We already offer some discounting when frame packages are purchased together and I'm working on making some parts cheaper by buying in larger quantities. I also feel it is a little unfair to the dealers in the local markets, if i drop the reatail price very low.
I had always intended to do a better job of offering frame packages, but frankly, selling the EEB frame and associated parts is only a small part of what we do. Building packs, working on new designs for those packs and the day to running of the company keeps me very busy already.
To my friend Artur, I regret to say we don't currently have liability insurance and I haven't broached the matter yet. Maybe someone could tell me how that would work on products like this frame, that don't generally meet any international standards? We hope to setup a US office and warehousing late this year, or early next year, so such things may be required at that time and we'll look into it, along with the other million and 1 things we need to do, when the time comes. It's not an ideal situation, but what can you do, other than do your best, only sell products you are confident of and be receptive if there is any indications through customer feedback, that there might be a sadety critical issue. If everyone only ever waited until they had every base covered, the World would be a pretty boring place and there would be no place for a 10,000W bicycle!
Until such time as we're in a position to cover every base, I'll continue doing what I've always tried to do and that is to make sure we see all our customers right and fix their problems, quickly with as little fuss as possible, not take chances with anything safety related and be on the lookout for anything that gives an inkling there could be cause for concern. When we get 1 of those very hard to please customers (anyone in retail sales will know about those) you sometimes just have to take a hit unfortunately. If money can fix a problem, it's not a major problem and I'd rather lose a few bucks than give someone ammunition to fire back at me, on a forum or whatever. This is why we don't have a long warranty statement, which can read like a list of excuses and ways to get out of actually just solving the problem.
However, the vast majority of people are reasonable if treated reasonably and you demonstrate some effort to fix the problem and don't leave them out of pocket whilst doing so. Treat people with respect and they'll generally return the favour.
Anyway, I hope things can be kept civil, from here on in, so we can all focus on the important stuff. If you don't like a competitor, or competing product, do things the right way, makes something better, or cheaper, or with a nice widget attached. Blatantly attacking something you don't like (based on reasons not backed up by facts), or anyone associated with it, may be effective at putting seeds of doubt in the buyers mind, but it can easily back-fire and do more to hurt and damage the attacker, than the attacked.