got an email from Xometry today
here it is
"Binder jetting is tricky because we can only guarantee 1% tolerance on the bounding box of the part, how the internal geometry shrinks or grows is not accounted for. We provided within 1% of the bounding box, but in the world of engines, 1% is a huge tolerance. We could reprint this part 100 times and still see a wobble. If you wanted a reprint to fix the height issue, we could do that, but we don't believe that would give you a complete solution.
For printing, DMLS would be a better choice as the tolerance are linear instead of a percent. The same part would cost about $895.21 in this technology. I imagine that is why you chose Binder Jetting. "
heres my reply to them
"hi Vicki, if this technology cant produce a vertical piece as in 90 degrees straight up then why would anyone even use it or even buy one?
it sounds like you are saying it cant print a square cube
this is not a difficult piece to do
why did i choose metal binder jetting? because i read this on your website
Use Metal Binder Jetting for Fast and Affordable Metal Parts
Metal binder jetting technology is a 3D printing technology used to make complex metal parts with excellent mechanical properties. Our partnership with ExOne provides on-demand production capacity with the latest binder jet machines and high-performance metal alloys and composites.
Metal binder jetting is often used to produce metal binder parts at fraction of the cost of other metal processes with virtually no design limitations. Binder jetting machines have large build areas and produce parts at high speed, making it an excellent option for low to medium batch, rapid turn parts. The speed and affordability of binder jetting make it perfect for industries that need high strength parts such as industrial, automotive, consumer products, oil, and gas industries.
i used to be #1 in sales and #1 in customer satisfaction, it was a hard thing to do, most guys will be good at sales and suck at customer service or vice versa
if i screwed up, i would own it. my boss would try to blame it on something else and make into an up sale but its all about perception
i would inform the customer, give 2 or 3 options and let them decide
no one in automotive,industrial, oil and gas would use this technology that has no design limitations (meaning complex)if it cant print straight up. my part is not complex its basic
the z-axis was off, it printed straight up but on an angle, it wasnt curved or warped.
it sounds to me like your boss is trying to turn this into an upsale
for me, its been a week and im thinking of sending this file to another company to see if its the technology or if im being fed an excuse to open my wallet
its up to you guys whether you send me a part that was printed on a properly calibrated machine or not but im not sending any more money your way, i chopped the coupling in half and now i have 2 expensive paper weights sitting on my desk. like i said, its already been a week and you still havent even made the part yet, i have a couple more designs i need done but this really isnt a good first impression.
i still cant even log into your site"
wait and see what happens i guess
did some googling to see what printers they use
ExOne metal binder jetting
they print cylinder blocks
