Is this battery several years old with hundreds of cycles? It may be nearing its End-Of-Life with lowest p-group at 3.6v while 4 oher p-groups are between 3.91v to 4.1v. Depending on age/cycles and more demanding usage it may be a loosing battle. having to manually balance after so many cycles when the charge voltage once again drops from say 82v to 78v resting voltage.. The battery may still suffice as a backup for less demanding duty ... assuming it says balanced from 82v to 80v for several cycles. .You may never be able to fully charge to 84v and a so-called dumb BMS just ain't good enuf and even a so-called smart BMS isn't either on a battery nearing its EOL.
To see if BMS is doing what it's suppose to do first discharge B18 and B19 to 3.7v. Then try charging again as red light should now indicate charge to at least 77.5v before going green. Next manually discharge B15 and B16 to 3.7v and see how long before red charge light changes before going green. Check total voltage again. See how many cycles you can get out of the battery before it only charges to 76v.
When you manually discharge you will get some bounce back voltage (depending on amount of amp discharge). So let it rest for 15-30 minutes and check again until resting voltage is 3.7v or better yet discharge to 3.6v figuring resting voltage will be at 3.7v.
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With the price of a 1st rate quality battery we all want (to keep) our packs in good condition with hundreds of cycles as long as possible. This experience of not getting as many cycles as expected from a 20s battery tells all of us two things ...
(1). Was it a cheaper battery with no name Chinese cells of questionable quality?
(2). Did we overwork(abuse) the battery even having A-grade name brand cells?
You may have to periodically manually balance at least 4 p-groups having a so-called dumb BMS that uses resistance discharge (very slow) for so-so balancing of the 20 p-groups . With an older battery having endured hundreds of discharge cycles you will never be able to keep the parallel groups balanced like that of Harrisonpalm's well-balanced battery with an active equalizing BMS.