So let me tell you first that if I had known what would happen in advance I would still have placed the same order because of the lack of alternatives, the BBSHD is a great motor and EM3ev seems to be a great company but I still have a bit of a let down taste in my mouth...
I had 2 problems, first one is I received my motor with a broken fin on the controller side (see photo below). Too me it was clear that this was packaged as received because I couldn't find the fin piece anywhere in the box. EM3ev seemed to disagree with that part and tells me it happened during the shipping (it's true that the polystyrene was pretty beaten up and I suggested using packaging EPE for sending 6kg compact motors but they told me they usually don't have this problem). It seems weird to me but they otherwise acknowledge the problem and agreed to refund 30 EUR from my purchase. It doesn't seem much to me for a 600+ EUR purchase but it's better than nothing I guess. So I said ok and installed the motor. It's just one fin so I guess this won't have any repercussion on thermal dissipation, but I am worried about water-proofing. Should I put some epoxy? What is the shell made of? anything porous? aluminium?
Next problem is those new controllers... with the crappy, unchangeable PAS behavior (use the throttle and start to pedal shuts off the motor in PAS 0, ignores throttle in other PAS settings, what the hell...) Despite having read a lot of literature about the bbshd, I managed to miss that. It seems crazy to me: that i missed it on this forum because there are plenty of reports but also the way the distributors communicate about this... I have been on Luna cycle, EM3ev and many other distributors's BBSHD page before the purchase, NONE of them is mentioning this problem... That's really not nice. And of course what the hell is going on with Bafang? When are they going to revert their controllers firmware, this has be going on for months, they can't possibly think that this PAS behavior is better... So now I am pondering depotting and modifying a brand new controller from an expensive new motor... I have read here that Luna Cycle had been sending some old controllers to customers with that problem, but EM3ev unfortunately told me they don't have some (too bad, that would have solved the broken fin as well).
Here is a last bonus question: my unit doesn't seems to go over 27A at the moment, is this normal? or can you make it go to full 30A with the bafang cable? (I have the DCP14 display) 3A is not much but i'd like to know. Unfortunately I don't have the programming cable because EM3ev doesn't have them.
I have to say that I am still satisfied with my purchase, the BBSHD is super silent (which is the main raison I chose it as well as the PAS...) and EM3ev is great to communicate with, which is a first for a company based in China for me. I don't want to deter anybody from making the same purchase but I hope people will order knowing that new controller crap.
EDIT: some grammar...
I had 2 problems, first one is I received my motor with a broken fin on the controller side (see photo below). Too me it was clear that this was packaged as received because I couldn't find the fin piece anywhere in the box. EM3ev seemed to disagree with that part and tells me it happened during the shipping (it's true that the polystyrene was pretty beaten up and I suggested using packaging EPE for sending 6kg compact motors but they told me they usually don't have this problem). It seems weird to me but they otherwise acknowledge the problem and agreed to refund 30 EUR from my purchase. It doesn't seem much to me for a 600+ EUR purchase but it's better than nothing I guess. So I said ok and installed the motor. It's just one fin so I guess this won't have any repercussion on thermal dissipation, but I am worried about water-proofing. Should I put some epoxy? What is the shell made of? anything porous? aluminium?
Next problem is those new controllers... with the crappy, unchangeable PAS behavior (use the throttle and start to pedal shuts off the motor in PAS 0, ignores throttle in other PAS settings, what the hell...) Despite having read a lot of literature about the bbshd, I managed to miss that. It seems crazy to me: that i missed it on this forum because there are plenty of reports but also the way the distributors communicate about this... I have been on Luna cycle, EM3ev and many other distributors's BBSHD page before the purchase, NONE of them is mentioning this problem... That's really not nice. And of course what the hell is going on with Bafang? When are they going to revert their controllers firmware, this has be going on for months, they can't possibly think that this PAS behavior is better... So now I am pondering depotting and modifying a brand new controller from an expensive new motor... I have read here that Luna Cycle had been sending some old controllers to customers with that problem, but EM3ev unfortunately told me they don't have some (too bad, that would have solved the broken fin as well).
Here is a last bonus question: my unit doesn't seems to go over 27A at the moment, is this normal? or can you make it go to full 30A with the bafang cable? (I have the DCP14 display) 3A is not much but i'd like to know. Unfortunately I don't have the programming cable because EM3ev doesn't have them.
I have to say that I am still satisfied with my purchase, the BBSHD is super silent (which is the main raison I chose it as well as the PAS...) and EM3ev is great to communicate with, which is a first for a company based in China for me. I don't want to deter anybody from making the same purchase but I hope people will order knowing that new controller crap.
EDIT: some grammar...