Hey all, I ordered a hub and controller from Changzhou Niubo Parts on alibaba, reputabke seller but it its been over 2 months in shipping and my package has been in customs for the past 40+ days, has anyone ever had a situation like this? How did you get it resolved? I prefer receiving the package over a refund but Im not so sure it’s still arriving. Seller used alibaba logistics shipping, and repeatedly tells me to contact alibaba support with tell me to “be patient” in other words..
Alibaba Order in customs - NB POWERS
- Thread starter Ver
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Sorry to hear about your predicament. Keep an eye on your time restrictions for filing a complaint or issue. The seller will want that time to expire. If your deadline approaches, you may need to file something just so you don’t lose your leverage all together. The seller is directing you to deal with it, but may take action from their side if they see you’ve filed a claim.
I have same situation in EU. I connected local postal office which keeps parcel before it goes to customs. They said there is missing information in electrict receipt and that's why it do not go to customs. Postal office try to contact to the seller and get missing information when it's my parcel's turn. I think I'm not alone in the queue. Chinese should find out the rules before sending parcels abroad.
I see, I’ll make sure to watch out for that. I’m just wondering if anyone has actually had a package arrive after being stuck for so long. I may just have to refund and try again with a different seller..
Gotcha, I suspect I’m in a similar situation here, missing documents.
My aliexpress order (electronic brake fluid moisture tester, solder, 2 pairs of riding gloves) arrived today. Delivered by a private courier. No tariffs!
Just placed an order for a mini circuit breaker, around $13. Will see what happens.
To collect tariff, don't the last mile have to be via USPS?
I thought up to $800 is “de minimis“, so they won’t apply for that order.
Looks like on May 2nd, 2025, the $800 de minimus is going away.
Fact Sheet: President Donald J. Trump Closes De Minimis Exemptions to Combat China’s Role in America’s Synthetic Opioid Crisis
CLOSING LOOPHOLES IN THE TARIFF SYSTEM: Today, President Donald J. Trump signed an Executive Order eliminating duty-free de minimis treatment for
www.whitehouse.gov
Yep, praying my order comes through before then, as of today it’s not even shipped.Looks like on May 2nd, 2025, the $800 de minimus is going away.
Fact Sheet: President Donald J. Trump Closes De Minimis Exemptions to Combat China’s Role in America’s Synthetic Opioid Crisis
CLOSING LOOPHOLES IN THE TARIFF SYSTEM: Today, President Donald J. Trump signed an Executive Order eliminating duty-free de minimis treatment for
