friendly1uk said:
I think he may get served by the core staff members who look after him. His support for them has had me doing research to explain it, because I do feel he must have an edge.
The two rims I also ordered puzzle me, as I'm sure I ordered from a list that is no longer present and they were not right. The spokes were also too short. However the spoke spanner fitted and the torque arms. The controller worked too. The order was perhaps 50% correct. They have not answered any of my mail since they sent the one saying 'dispatched'
Interesting!. As far as I know, I don't get any special treatment. I don't think I'm a big customer for them: $7000 in 20 orders over three years. I only recommend them because their stuff is very good value. The more stuff you order, the more you save, so when something does go wrong, you have to be philosophical about it. I've had one mistake from them, when they sent me a SWXU kit. Before I ordered, I told them I wanted a disc brake motor. They sent me an email saying that it was a disc brake motor, so I ordered it, but of course it isn't. When I asked them what they were going to do, they said that I got what I ordered, so tough. Because it was so cheap, I had no trouble selling it on to someone else who had rim brakes, so it didn't cost me anything. That was a couple of years ago. I've had no mistakes since. The type of mistakes we see here are typical of the Chinese suppliers. There's always a risk. The only time I get defensive about them is when people misunderstand what they've ordered and slag them off, or when all the trolls that join in when they've never ordered anything.
As far as I know, they've only ever supplied one rim. I just bought some, and they're the same as on every kit I've had from them. They've got the wrong ERD on their listing, but that should make the spokes too long, not too short. For the Bafang CST and their rim, you need 210mm for 2-cross.
I've just received a couple of their BMSs, the ones with the O2 chip. I wired up the first one in the correct sequence, but it didn't switch on. What was wrong with yours?