It sounds like you've done this, but just to be certain, since I sometimes am not well-understood:
By "main power wires", do you mean the ones on the cell block itself? Like where the blue arrows in the borrowed image below point to? (this is where the red and black meter leads need to go to, with the red lead on the Volts plug of the meter, and the black lead on Common or Ground, with the meter set to DCVolts and either Autoranging or 200V).
I would test at the cells, not the wires, in case there is a safety device (fuse, etc) within the wiring.
Also, does the meter read a voltage when testing something else, like a 9v battery? (just to make sure the meter itself works and is correctly set to DC Volts.)
If the meter is verified to work, and you get 0V at the main cell block + and -, you should verify the at the cell groups themselves. If it's spotwelded cylindrical cells like the image I attached, then you can put the black meter lead on the main negative end, and the red lead on the other end of the same cell group. Repeat this for each cell group in the pack, moving both leads each time, and it will tell you what each group voltage is. If the groups all read a "normal" voltage, somewhere between 2.8 and 4.2v, then the cells themselves are fine, and there is either an interconnect issue, or a fuse or other safety device that has disconnected something in the series connections.