Reached out to Green Technologies and got this info from Peter, it may be helpful for someone else with this issue:
"This will be a tricky one. I've encountered PRs which would lose their 5V bus when hot, if this is the case with yours there is no remedy aside from improved heatsinking to keep it cooler.
Confirm my suspicion by observing the PR led, if it goes dim, or shuts off entirely, during the outage the speaks to the 5V issue. If the light instead begins flashing a code, make note of the pattern and we will find the corresponding fault code in the manual."
Avner.