It's been several years since I dissected a Q100H, although I still have two of them among my stash. One is new and unused, but laced to a rim. The other is disassembled, but I'd have to look for it (i've moved since so not sure where I put it). Anyway...
Just to clarify things for me-when the motor is travelling in the direction indicated by the arrow the rollers jam and the motor pushes the bike??
The image I posted above is NOT related to the Q100H hub,... however, the image above does show "Guide pins", which the Q100H, sadly, does
NOT have. But basically, you are correct Re functionality.
The roller springs are hidden in a cavity behind the rollers, so you'll only see a few coils protruding. Look closely,... are any exposed coils 'unwrapped' and trapped beneath the rollers? If so, you'll need to replace the damaged spring(s). I went a step further - I inserted a
single ball bearing between the springs and the rollers (to prevent the springs from being snagged and pinched by the rollers). The ball bearings I used were tiny headset bearings (don't remember the diameter), but a single ball fits perfectly in the cavity, between the spring and roller. The spring's overall length was trimmed to accommodate the ball bearing's diameter. Make sense?