E-BikeKit.com kudos

[Jay64]

I'm not sure exactly which category I should have posted this in, but I guess it is kind of a general statement. I really wanted to give a Kudos out to E-BikeKit.com. They were selling their rear hub motors at a very discounted clearance price. I ordered two. There was a very slight mix up on the order, something I probably could have lived with given the price of the original order, but it wasn't what I wanted or ordered. They immediately sent out the replacement parts at no extra cost or shipping cost. Now in many ways this may seem like a no brainer thing to do. However, I have to say that it is not that common in the real world. I have been ordering a LOT of parts over the last year. Probably about 1 to 2 items a week for a year. I have found most companys are nowhere near this easy to deal with. I am very impressed by their customer service, especially given the fact that I doubt they were even making much money, if any, given the price of the clearance. I was just so impressed by it that I felt like I needed to say something about it. That's all.

 

[Ypedal]

Absolutely... 3 cheers for Jason ! 8)

Like Jay, i've dealt with just about every outfit in the ebike industry over the past 5 years, only a select few fall into the stellar category.. ebikes.ca for example.. I can also list off a number of wich that should be avoided like the plague.. but as far as E-BikeKit.com goes he has earned my respect as an honorable dealer ! He puts his money where his mouth is and stands behind his reputation.. go EBK go ! :wink:

 

[TPA]

Here are some of the things that make them excellent:

From a customer standpoint (I ordered a front hub from them a while back).
-They ship very quickly
-They make sure you are happy with your purchase
-They try to stay on top of the best products

From the standpoint of the Sphere community:
-They have provided advice on their kits
-They took recommendations of users seriously
-They have provided some users with products for review
-They change products to reflect user feedback

-And even though they were taken advantage of by a user who did not provide a review of a free kit, they have not complained about it.

 

[knightmb]

Absolutely... 3 cheers for Jason ! 8)

Like Jay, i've dealt with just about every outfit in the ebike industry over the past 5 years, only a select few fall into the stellar category.. ebikes.ca for example.. I can also list off a number of wich that should be avoided like the plague.. but as far as E-BikeKit.com goes he has earned my respect as an honorable dealer ! He puts his money where his mouth is and stands behind his reputation.. go EBK go ! :wink:

Does he have an account here? I'm sorry I'm behind the times

 

[Ypedal]

viewtopic.php?f=4&t=8452&start=0

http://www.endless-sphere.com/forums/viewtopic.php?f=9&t=9164&start=0


http://www.endless-sphere.com/forums/viewtopic.php?f=4&t=9244&start=0

 

[Drunkskunk]

+1
I was impressed by them. I was impressed by the quality of the kit, and the speed it got here. (and the price ) And when I called to order, I asked if they sold the parts to fit a disc brake. He said No, but recommended I order the adapter from Justin at Ebikes.ca. Not many online dealers would recommend their competition.

 

[Link]

-And even though they were taken advantage of by a user who did not provide a review of a free kit, they have not complained about it.

Eh? Me? They revised the kit. Anything I'd have said about wouldn't have necessarily applied to the new one. If I misinterpreted that post way back when, TOTALLY my bad... Even so, I would have posted about it, if I hadn't been broke at the time. (I seem to be broke a lot, actually...)

 

[yanwin]

Thanks for your information.

 

[E-BikeKit.com]

No worries Link. Thanks to all.