Open to your brutally honest feedback. Give it to me.
When I see what's there, I can't imagine the final product. Even with the categorization, it feels like it could still end up like the forum, and once fully populated, may be difficult to navigate or find things. If I were able to visualize the end product, I'd be more apt to start typing. Also, I believe that most, maybe 90% of the information that will go into the system already exists in the forum, so this tool essentially is a way to find that information more easily than from a forum search. If the other organizations that you support have their knowledgebases accessible to the public, then perhaps seeing how those are set up and populated might help me understand what the end product for ES might look like.
For existing members, we may ask ourselves, what's in it for me? What I've found with tinkering over the last 4 years with my newbie FAQ is that I'm motivated by not having to retype a lot of things that come up frequently on the forum, so I can just copy and paste, or redirect to the explanations without retyping a bunch of stuff over and over. It's become a tool for me primarily, and for newbies secondarily. Existing members may also want to see the benefits of their contributions. I may have mentioned this before, but there are several common questions that come up repeatedly (e.g. I want to make my bike/scooter go faster). Adding entries for those common questions would produce immediate benefits, since those questions could be directed to the knowledgebase, provided that the entries in the knowledgebase have been adequately vetted. You could do a survey to find what the community feels are the 5 most common questions that come up and require a lot of typing to explain/resolve, and start there.
Just took a look at the Knowledgebase. It looks completely empty. Can see the test material you put in there, nothing else. Thought EHP was working a newbie guide but do not see any of his content in there.
There's no copyright on my FAQ, since all the info came primarily from ES, so no problem with pasting stuff in to the knowledgebase, after it's been vetted. The information in the FAQ has only been vetted by the folks that have read it and provided feedback. The information has been reformatted several times, moving info around to different sections to make it easier to navigate. I find that the more information I record there, the more organization/reorganization matters.
