Yes the take-off is very soft. It picks up beautifully after the first 10 km/h, though.
I thought I would add an addendum to this long running saga, and it's not over yet.
We replaced the battery with a new stack of LiFePO4 cells from EV-Power. These are the GB Systems cells and 23 of them fit perfectly in the undercarriage of the scooter.
The BMS needed to be swapped out too since the chemistry and cell count was changing. So Bestech sent out a 23s LiFePO4 BMS. One quirk of this scooter is that the battery negative is grounded to the chassis. I don't like this, as it makes it more dangerous to work on, but while installing the BMS, I managed to short a lead to the chassis and it didn't like that

New BMS needed.
It arrived and I was a bit more careful about the fly-wires this time
The charger was playing up too, so we swapped it out with a known good charger. I had to remove the old BMS CAN line which evidently made the charger stop working. While measuring the voltage of various plugs on the scooter, the charger started working when I joined a pair of pins - this was obviously the charge enable signal from the old BMS. So I shorted it and the charger works. Except, only when the ignition is on... Sigh.
In any case I'm happy it goes, it rides well and the bike can be charges, however inconveniently. I will get up there later this week to work out why it's only charging when the key is on. You would think it's because the charger output (+) is on the wrong side of the contactor, but not so. The charger (-) goes to the BMS (C-) pad, so that a HVC signal can kill the charge.
The other frustrating thing is the lack of speedometer, odometer or energy remaining indicator. If it wasn't capable of breaking the law I wouldn't be fussed, but 85 km/h is enough to lose your licence in a 50 zone. Can't think how I have done this, but it probably gets signals from the Sevcon.
Interesting anyway.