kiwipete said:
I'm glad you've had good service. I didn't. And have screeds of screenshots of discussions with their Customer Service people to prove it. Thats not "bashing", that's stating facts.
If HK was acting in good faith then they would have participated in the dispute process. Instead of responding appropriately, they "freeze your order status" I didn't really mind: this provided ample reason to escalate it to a claim.
BTW it was interesting to note how quickly to were able to update my order status to "Cancelled" after the Paypal ruling. If they would have processed my order with the same speed in the first place, this situation would have never arisen.
Mate, a word of advice. I don't think you know how strongly you are coming across here. No wonder you got their backs up.
For example, when you say in the title no less "Worst service in the world - avoid", yet don't post any emails or screenshots to substantiate, I'd say that's bashing. When you gloat that you just made buying through our favourite supplier more expensive (By increasing their Paypal costs - a dubious claim, anyway) then of course you're going to get our backs up.
As for the rest, you've ordered on Black Friday and right before the Christmas rush. It seems you've waited not even three weeks before taking every step you could towards getting a refund. Paypal says that it allows 10 days for a vendor to respond to a claim, and won't pay any refunds until the investigation is complete, which can take up to 30 days.
That you got a response within an hour indicates to me Paypal never ruled in your favour. HK offered you a refund through Paypal the hour you asked for it. They could have thought "We're really busy, this is wasting our time", and not responded, forcing Paypal to wait the mandatory 10 days for them to respond, but they didn't. They authorised the refund immediately, so that you would get your money back sooner. That's fantastic customer service to me. Kudos to them. If Paypal said they "ruled in your favour", either it's a form letter, or they just said that to make you feel better about Paypal.
I don't think you're seeing it mate. Everything more you tell us is telling us how good HK is, and making you look like a bad customer. It's your choice whether to continue or not, but you can see the responses so far... You've got Wes, Arlo and HeavyMetal, 23skidoo and jbalat to endorse HK, and you've made me far more confident in their customer service.
You've actually reminded me what made me order in the first place. There was a thread in this forum about a guy who got some dud packs. They asked him to send it back, but he said that the cost of postage would be prohibitive. So they accepted a screenshot of a full charge and discharge cycle for the alleged dud cells, and they sent him a free packs. That's seriously good customer service. I think you've just driven a fair bit more business to HK.
