I'm testing Varstrom's after-sales service and so far it's a disaster

[endless81]

Hello everyone.

I bought a Varstrom TSDZ8 at the beginning of the year, and the internal controller has already failed. Apparently, the warranties aren't being honored although I received two responses from customer service initially, I haven't heard back in days despite my follow-ups.

Has anyone else here had experience with their warranty service? For my next motor, should I perhaps consider a Bafang? Is their service better?

 

[ak136]

Try contacting them by email as well mybe

 

[endless81]

They also have a chat on their website. I haven't received a response. So yes, you're right, I'll try their email too.

 

[raekarion]

I've emailed them a couple times since receiving my kit with queries and never heard a peep back. They also emailed out a message to say delivery was delayed with a whole bunch of other people's email addresses in the clear. I'd treat them as not having customer service or warranty.

 

[endless81]

Thank you for having share your experience.

 

[neptronix]

Average ebike company support experience honestly.
Also bike companies get flooded during the spring with work, they may literally ignore a large % of their email.

Luckily you can buy a replacement part!

 

[raekarion]

Thought i'd just add, did get everything sorted with Varstrom in the end. A complete pain to deal with, everything takes ages, they sent me a smaller battery at first, etc... but did resolve in the end. Think i had to threaten doing a chargeback.