Another reason for me to recommend against this company and system for anyone inquiring about it.
I can't imagine relying on any system of any kind that can just randomly require you get an unlock code from the manufacturer.
Any company with such a system *must* be available 24/7 to get back to a customer about this kind of thing in minutes, at most.
Need to ride? Nope, sorry, you'll have to wait (days or longer) till they get back to you...and if they go out of business or stop responding to communications, you get to throw the whole system away and buy something else.
Yeah...no.