My questions:
Hello-
I received one of your Phantom X bikes recently from BikeMania.biz.
I have a few questions that hopefully someone can answer:
1) The seat was not as pictured (black vented w/ red stitch); I assumed the change was due to availability issues which I can understand. Is there a way I can exchange my seat for the black red stitch vented verison when its available?
2) Also is the battery really 12AH or is it more? Its just seems really big compared to pictures (+5" longer). Do you have a quick charger available for purchase (4 or 5A)?
3) What is the rack's estimated weight rating? I see you added frame supports and it seems to be able to handle a 20 lb side pannier even with the battery weight in my opinion. I do not plan on putting the load on top of the battery.
****Prodeco's email response + ATTACHED PDF INFORMATION ON THE PHANTOM X BATTERY****
Dear XXX,
Thank you for the email.
The battery is a 38.4V 12Ah but different than the other 12Ah batteries out there. This is a solid true 12Ah and will not see a reduced travel time. The voltage is at just above 42V charged and can power 36V – 42V motors. The industry is predominately 24V, 36V or 48V. The prismatic cells are a little bigger is size, hence the longer alloy shell but will give you years of performance. The cells are one of the most expensive Li-ion cells on the market right now. Placed up against a typical e-bike 12Ah, 1 year from now this battery could have as much as a 50% longer distance per charge available energy storage. The pricing of the battery itself when compared to other e-bike companies, and considering our 2 year warranty, should be $800 or more versus the $399. Our low pricing is reflected due to our direct negotiation and partnering with the cell manufacturer. The cell manufacturer is not an e-bike battery company with inflated prices. They are one of the largest cell production facilities in the world with over 4,000,000 square feet and produce cells for the auto/transportation industry. They are considered one of the leaders in the world in lithium technology and battery development.
On charging, the additional benefit of the battery is the ability to charge at 5 to 10Amps. Lithium Manganese or Cobalt, the predominate battery for 90% of all e-bikes have a max charge rate of 2-3Amps. We have a 5 Amp charger available the beginning of next month and reduces the time to 2-3 hours charging. We are awaiting UL approval on a 10Amp charger which will charge the battery in 90 minutes.
One customer reported yesterday he did over 40 Miles on his first charge and still had more to go.
We had to brace the battery and why one of the delays on the Phantom X. We are developing a smaller battery to become the standard battery on the Phantom and will be out soon. It will be a 38.4V9Ah and the 38.4V12Ah will be an option.
In regards to your question on adding pannier’s. We floated the battery base for this reason. If you do not jump curbs and do rough riding, the rear rack can handle the additional weight. If jumping curbs or aggressive riding is done, there is flex to the rack, seat tube and braces. The braces were added because of that type of riding. Originally the design called for no braces but the battery was 5†shorter. The added 5†caused additional leverage.
In regards to your question on the red stitching saddle. We can send the saddle with red stitching shortly for no charge. It is arriving next month and we did not want to hold the Phantom shipments up any longer.
It is much more difficult and involved that we build each bike here in our facility than most people realize. It takes 8 hours per Phantom X to build. We believe it is worth the wait for the customer and the overall response has been overwhelmingly positive. The shops love the quality of the components and the bike realistically is a $2500 e-bike that is selling for more than 50% off. We are 100% confident if we put a $1999 sales price on the bike, it could go up against the competitors in that price range and still beat them.
Thank you.