mwkeefer
1 MW
drewjet said:drewjet said:So I ordered myself 6 of the 6s 5000 MAH 20C Turnigy's. Got them in less than a week, WOW! Shipping at $69 kinda hurt, but even so, still a great price. Of the 2 I have charged so far, they are showing an Internal resistance of 1.3 to 1.6
Now the bad news.
1 Came with a slight puff on an end cell, and one came with a cell at 1.0 volts.
What should I do? Charge and see what happens? Send em back?
Good news and bad news. I got my replacement pack in. I chose to send only the one with the 1.0 volt cell as it really didn't seem all that puffy and I intend to wrap them very tightly. The bad news it cost me $20 to send back and took about 2 months to make the round trip. But hey that's better than getting nothing. Sure would be sweet if they would allow us to send returns to the US warehouse.
Drewjet,
That's freaking brilliant! I honestly hadn't thought of it before. We send it to the USA warehouse, they wait a week until they have enough to send a pallete and they ship it back slow at low cost to them. We get faster refund, they get more sales since the decrease the return cost and turn around time for replacement (once received they can ship from HK new package) - even better would be if they would stock the US warehouse with 5S and 6S packs.
Ive actually got a contact at HK now... waiting for my suggestions on custom sized packs for us eBikers (I had to convince them there was a market) but... I was thinking of asking for a 10,12 and 15S pack in 5AH. These would be better since they would be matched and we wouldnt' get a single 6S pack with a odd spike in impedance.
The real problem I see is not in getting the larger series packs, or getting them in larger capacities (they can do it, waiting for specs on cell size and weight they would use for the packs to see if it serves our purposes) but in the returns part of things. This will take alot of encouragement from the entire community - strong encouragement... but with the proper leverage (a big market who is not willing to wait weeks and spend way more money to return a defective product)... there may be another point of leverage - if youve noted - the comp paypal fees.... paypal is their primary US payment processor, so in essence we could use paypal as a leverage point by complaining that their returns for credit on damaged property is not reasonable. Paypal would more than likely react by refunding us for the merchandise in question... the amount in question, that would exert much leverage since Paypal can stop them from taking US payments.
If you can't tell I've been thinking about many of our issues with HK andf ways to resolve them which would benefit us and HK - still I never thought of them allowing us to return to the US warehouse.
When I reply to the rep asking for my product recommendations - I will broach the topic of returns and possibility of allowing us to return the defective units to the USA warehouse (and for other countries they maintain a warehouse in, I will suggest the same).... lets see how they feel about it before actually contemplating action.
One thing we should as a community (ES) do.... we need to create a new thread where people can report exactly what packs they have purchased, total price for the packs, s&h paid and method and finally how many of those they received were bad. I would like to do this in some form of voting style thread so we could tally the total number and type of packs which we as an online community have purchased to date. I can guesstimate but then there are people like me, methods, hyena, liveforphysics and recumpence - sorry if I left you out - who are buying about 5-20x the average ebikers purchase) - knowing these figures would put us in a much better negotiating position (even just from the point of making a convincing argument) I would include or encourage RC vendors and dealers who purchase these packs to add tehir quantities to the list... the only think I would ask is for honesty... if I approach HK with a # based argument, I must have a reasonable approximation of an accurate count.
If someone else wants to do this... it doesn't need to be me, truthfully I'm really busy but I would do it to help us all!
-Mike