Cell_man/emissions free:3 months waiting a piece on warranty

[neptronix]

then david has to say he would not back him if he doesn't bend to the guy's unfair demands. what kinda friend is that? the power of facebook, stolen right out from under justin's nose.

lol, way to throw gasoline on a non-existant fire. I never insinuated any of that, but in case anyone also misinterpreted that, let me clarify:

I would never ever support or buy from a vendor who leaves people in the wilderness after the sale. I have been in a similar situation with a dented rim during shipping with cell_man and he eventually sent me a brand new rim on his dime ( including shipping ) and lost money on me as a customer, even after i had grilled him via email and on public forums; this proved to me that he was a good vendor and i have made about 4 orders since and recommended him as a vendor from that point on.

p.s. what do you mean about this comment re: facebook?

 

[Sunder]

Thought I'd stay out of this one, but with all the recriminations going back and forth, I thought I'd put my 2 cents in.

I've never dealt with Cell_man. He's not sold me a thing, helped me out or otherwise done anything to benefit me (aside from contribute his knowledge to the forum, obviously). In other words, I have absolutely no loyalty to him.

However, what this thread has shown me, is that Cell_man has gone above and beyond what is generally required of a internet seller, and I'm a pretty harsh rater on eBay.

In business, there's few things that have unconditional warranties. Even if you bought a brand new BMW, with a 5 year 'unlimited km' warranty, if your engine seizes, they will dump your logs, look for evidence of modifications and use any excuse to deny your claim. Often they will wait until consumer affairs to get involved. Likewise, most internet sellers do nothing about complaints until paypal gets involved, and the only successful claims I've heard of is where outright fraud is involved (item not sent, or item doa or certified imitation). The expectation these days is that ifthe user could have broken it, the user did break it and warranty doesn't apply.

It seems to me, that its not even clear that the plate was faulty. it could have been abused, used out of specification or anything. If it wasn't cracked on delivery, tough - more likely user error than defective item, and yet it seems like cell_man is going beyond obligation to fix it gratis.

If I were Cell_man, I wouldn't want this thread deleted. It might drive away 5% of customers, but attract 95% of customers, who have more realistic expectations. But here's the clincher - there are some customers who cost you more to service than you make from them. Those customers, you don't want anyway - and in my opinion, those are the ones that would avoid Cell_man now anyway.

 

[oriam]

The problem not is, if must send me or not must send me the cover, I ask for this with Cell-man, and say me to send the cover

The problem not is the pay or not the cover, because it is very cheap, in any moment I don't say to cell_man what I don't pay de cover, but I recognize cell-man offered send me the cover free

The problem is only the long time to waiting, I think it is too time

I don't say Cell-man not comply with you, I read assiduously endless, and I know what Cell_man comply with the people of this forum much, but I think in my case Cell_man forgot of me a bit

I acknowledge that I was angry something when told me this afther three months waiting "If that isn't good enough you are welcome to call them yourself and see if you have more luck than I do"

Maybe your culture is different from ours, and I am guilty of naive, we think there should be a support behind the purchase

I know what the Chinese shops don't work well in the support, but my problem perhaps was believe the shop of Cell_man as something more what the typical Chinese shop

 

[oriam]

In business, there's few things that have unconditional warranties. Even if you bought a brand new BMW, with a 5 year 'unlimited km' warranty, if your engine seizes, they will dump your logs, look for evidence of modifications and use any excuse to deny your claim. Often they will wait until consumer affairs to get involved. Likewise, most internet sellers do nothing about complaints until paypal gets involved, and the only successful claims I've heard of is where outright fraud is involved (item not sent, or item doa or certified imitation). The expectation these days is that ifthe user could have broken it, the user did break it and warranty doesn't apply.

Sorry but I don't see this behavior normal in business, better remove the guarantees for that

 

[Degull]

You bought a $175 ebike kit and it's a piece of sh!t. First mistake. The pos hub motor you bought fails and you come here to dump on a well respected member. Second mistake.
Apologize to Cellman. He is a great vendor and great member of the community. I am sure he will make it right even after all your comments.

 

[oriam]

I'm looking at the failure mode of the motor. The other motors I've seen with the free-wheel snapped off were either due to poor casting or too tight a radius at the root causing stress concentration.

This one is completely different: It looks to me like something external jammed and then unwound the side-plate. The centre couldn't move out with the rest of the plate because it was bolted to the frame, so, relative to the rest of the side-plate, it got jacked inboard and snapped. If you look, you can see that the centre has broken off inwards - not outwards like the others. IMHO, that's not a motor fault, so if Cell-man does anything, it should be seen as a gesture of goodwill.

Having said all that I think that it's bad that a new part was promised but not sent. i can't believe that somebody selling motors wouldn't have the wherewithal to take a side plate of another motor and send it. We all manage to disassemble our motors without special tools. Where there's a will, there's a way.

You can believe me or not, no it's problem of money, and I'm not so boring as to open a post for entertaiment, give me the innocent until be guilty, I don't have arms of destruction masive!!

 

[neptronix]

It's not even a bad kit. I think this motor has been being sold in the USA since around 2009 and i have not heard of this problem occurring. I owned one, and am a very strong pedaler - i did not manage to break my side cover. But i did break the side cover of another motor.

Oriam; you will get your freewheel side cover eventually. This motor does require a special tool to remove the side covers, for sure. I have never seen one open and the common belief is that these motors are not even serviceable when broken.

Try to be patient and let us know how it goes when you get the new side cover.

You bought a $175 ebike kit and it's a piece of sh!t. First mistake. The pos hub motor you bought fails and you come here to dump on a well respected member. Second mistake.
Apologize to Cellman. He is a great vendor and great member of the community. I am sure he will make it right even after all your comments.

 

[oriam]

You bought a $175 ebike kit and it's a piece of sh!t. First mistake.

The pos hub motor you bought fails and you come here to dump on a well respected member. Second mistake.

Apologize to Cellman. He is a great vendor and great member of the community. I am sure he will make it right even after all your comments.

You are of luck, only one mistake, I will not do nothing you say me

I say before what I know what Cell_man comply with the people of this forum much, but I think in my case Cell_man forgot of me a bit, sorry but I think that, and sorry if you feel offended but only it is my opinion

 

[cell_man]

My comment "If that isn't good enough you are welcome to call them yourself and see if you have more luck than I do" is not stating I will not get you the part. My comment is stating I have tried to get the part, they haven't sent it to me until now, if you don't believe me, try contacting them yourself. I just looked at a rear motor again and without the correct tool or fabricating something myself, I cannot see how I can remove the part from a good motor without damaging it. It is now 8.30am, I will call my contact in MXUS to find where the hell the stupid part is that they promised me.

If I don't have the part and I don't have any way to get the part other than from the manufacturer, what exactly am I supposed to do? They have promised it is on it's way to me. I will speak to them today, try to confirm and let them know the headaches they have caused me. Please explain to me what more I can do?

 

[Spacey]

I have spent over $15,000 with Cellman over the last year and have about 12 of these motors on bikes running constantly every day. Not one failure....really not one....still running as the day I bought them.

Cellman is completely trustworthy and honourable, I had a Mac cover break on me and guess what....he had the part in stock and replaced it within 2 weeks. If he says he does not have the part in stock then he does not have it in stock.

Those motors rock, totally reliable as are his battery packs. Trust me...try buying from someone like evassemble.com and see where your customer service gets you.

The posts by the Spanish guy came across as a direct threat of spreading damaging remarks to other forums....I'd be pissed off if someone threatened my livelihood with something that was out of my control!

Chinese new year is impossible to get anyone in China to do anything until the hangover is gone.

 

[oriam]

The posts by the Spanish guy came across as a direct threat of spreading damaging remarks to other forums....I'd be pissed off if someone threatened my livelihood with something that was out of my control!

one thing is threat and other very diferent its give an opinion

try buying from someone like evassemble.com and see where your customer service gets you.

you are threatening to evassemble.com?

 

[oriam]

My comment "If that isn't good enough you are welcome to call them yourself and see if you have more luck than I do" is not stating I will not get you the part. My comment is stating I have tried to get the part, they haven't sent it to me until now, if you don't believe me, try contacting them yourself.

I belive you, but only, don't like the forms in that moment

Please explain to me what more I can do?

I don't know, I'm just the customer, not the seller, but you don't worry, for the next time I know I can wait

 

[TonyReynolds]

I really have nothing to add except that I've read this entire thread and am even more impressed with Paul (cell_man) than I was before. The customer WILL get his part (Chinese New Year not withstanding) and hopefully will be a happy camper in the future. To actually have someone in China, close to the source of manufacturing, who actually gives a damn is a precious thing.

 

[Spacey]

The posts by the Spanish guy came across as a direct threat of spreading damaging remarks to other forums....I'd be pissed off if someone threatened my livelihood with something that was out of my control!

one thing is threat and other very diferent its give an opinion

try buying from someone like evassemble.com and see where your customer service gets you.

you are threatening to evassemble.com?

Sure I stand by putting evassemble.com down because I had sooooo many problems with them. Refund, customer service, crap products.....you bet. Cellman could not be any more different if he tried. I understand your frustration I really do....I only resorted to complaining on a public forum due to evassemble not even trying to solve any of the many problems. Cellman will send you the motor as soon as he gets it I am sure, like others have said...he doesn't make the motor just sells them.

There are no spare parts only complete motors for the mxus geared motors, you just lucked out with your one. As I said before I have not had one issue with the many bikes with these motors on them and have not heard of anyone else either.....and with Chinese quality for everything from there being usually 8/10 working is classed as good these motors have an excellent record. In my case 100% success rate for 12 motors in constant daily use.