Is it this bike?
https://www.amazon.in/Mukkpet-Electric-Folding-Removable-Commuter/dp/B08RF1KKW4
Some of the details aren't accessible on that page for some reason, but there are a few pertinent ones:
can reach max speed 28mph under e-bike mode and 24 mph under pedal assist mode.14V 13AH Lithium Battery,4-6 hours battery life,suitable kinds of terrains,Longer trips,climb angle achieve 15°
I would guess "e-bike mode" is the max assist level, but it might be a setting within the display menus instead.
larry_says said:
Well the bike functions fine and rides well. I weigh 235 lbs. and I know it's most likely a strong factor but I'm thinking the battery may have been cycled to many times and is getting weak.
This you can test for by watching the voltage sag on either a voltmeter or whatever battery meter the system may have on it's display (if it has one), when accelerating hard or climbing a hill, etc. If there is a lot of sag (voltage drops a lot under load, recovers back to where it was before when load is removed) then the pack is unable to supply the power needed for the load, either because it aging or because it was never capable to start with.
Using throttle only it will go roughly 18, 19 mph max.
If you flip the bike upside down or otherwise get the driven wheel offground, then use throttle or PAS to get wheel to full speed, what speed does it say it is going in each case?
If the max it will go is the same as the on-road speed, the problem is likely a controller limit (which might be changeable in the display menus).
If the max it will go is a lot higher than the on-road speed, the problem may be battery unable to supply enough current (the voltage sag problem noted above), or controller unable to supply enough current to sustain the load (if no significant voltage sag under load).
Regarding hills, what is the worst-case slope and length you have to deal with, and what speed do you need to maintain on them? That plus the system weight (yours plus bike plus anything you carry) can be used to determine approximate power required to do the job, to figure out if what you have *could* do it, and/or figure out what you will have to change.
The http://ebikes.ca/tools/simulator.html can help with this sort of thing, too.