CYC Photon motor DOA?

[rocketman58]

I installed my new Photon Gen 2 motor kit onto my ICE Sprint trike. I set up the display and synced the ride app, and set off for a test ride. Nothing happened. I received no assist at all. I tried the throttle. The motor seemed to be binding, but after a second it let go and the throttle worked ok. The trike still pedals fine with no assist from the motor, nice and smooth.

I reviewed all the literature and watched some videos that night. I went out the next morning and double checked everything. It was fine as far as I could tell. It should work but it still does not. When pedaling, the display indicates that there is no cadence and no assist. It does show the volts available from the battery, so it does recognize the battery. I tried the throttle again, but now the throttle does not work either. It is the same no mater what assist level is selected and in either race mode or street mode.

I have contacted both CYC and the reseller and am awaiting a response.

Any thoughts or similar experiences?

 

[OutbackIdaho]

Almost went CYC. You could ask a fellow named Johnny NerdOut through his retail store. He claims to know everything e-bike.

Is your speed sensor and magnet set up correctly? No kinks or bent pins? 10 mm on clearance over the arrow and not over the rounded part? Assuming it uses the same speed sensor like everyone else's. I went with a Bosch Spoke Magnet on mine, much better than those cheap things I've seen come with speed sensors.

 

[E-HP]

I installed my new Photon Gen 2 motor kit onto my ICE Sprint trike. I set up the display and synced the ride app, and set off for a test ride. Nothing happened. I received no assist at all. I tried the throttle. The motor seemed to be binding, but after a second it let go and the throttle worked ok. The trike still pedals fine with no assist from the motor, nice and smooth.

I reviewed all the literature and watched some videos that night. I went out the next morning and double checked everything. It was fine as far as I could tell. It should work but it still does not. When pedaling, the display indicates that there is no cadence and no assist. It does show the volts available from the battery, so it does recognize the battery. I tried the throttle again, but now the throttle does not work either. It is the same no mater what assist level is selected and in either race mode or street mode.

I have contacted both CYC and the reseller and am awaiting a response.

Any thoughts or similar experiences?

If the kit uses brake cutoff sensors, I’d disconnect them while troubleshooting to eliminate that variable.

 

[hillslayer@]

Almost went CYC. You could ask a fellow named Johnny NerdOut through his retail store. He claims to know everything e-bike.

Is your speed sensor and magnet set up correctly? No kinks or bent pins? 10 mm on clearance over the arrow and not over the rounded part? Assuming it uses the same speed sensor like everyone else's. I went with a Bosch Spoke Magnet on mine, much better than those cheap things I've seen come with speed sensors.

Johnny Nerdout will help you or replace if you bought from him . If you want help without purchasing a small consolation fee is charged.

 

[rob 3]

I installed my new Photon Gen 2 motor kit onto my ICE Sprint trike. I set up the display and synced the ride app, and set off for a test ride. Nothing happened. I received no assist at all. I tried the throttle. The motor seemed to be binding, but after a second it let go and the throttle worked ok. The trike still pedals fine with no assist from the motor, nice and smooth.

I reviewed all the literature and watched some videos that night. I went out the next morning and double checked everything. It was fine as far as I could tell. It should work but it still does not. When pedaling, the display indicates that there is no cadence and no assist. It does show the volts available from the battery, so it does recognize the battery. I tried the throttle again, but now the throttle does not work either. It is the same no mater what assist level is selected and in either race mode or street mode.

I have contacted both CYC and the reseller and am awaiting a response.

Any thoughts or similar experiences?

Hi, I purchased the second generation mid-drive motor a few weeks ago. I had a similar problem. It was the setting within the phone app. That was the problem. Was asking Gemini questions and it took a very long time, and finally I was able to clear something in the phone app. Then the speed was showing up and everything was working good. Also I had my Trip working properly. Then I switched it from race mode to Street mode and was riding it some more and probably hit the wrong button or something and now it's not showing how fast I'm going so it won't do the trip as well.

So I will go ahead and ask Gemini again and I'm sure I'll figure it out.

So that's what I recommend. Explain to Gemini exactly what motor it is and try to give Geminis much information as possible to get to the answer. Gemini is great but because it's a AI device. It gets confused easily and will give you wrong information so you have to keep going back and telling it that's not the answer, until you get the right answer.

There are many different settings that you have to set on that thing and if you don't have them just write it won't work properly but I'm sure that's all it is.

 

[OutbackIdaho]

Not sure how the connectors differ from Tongsheng to CYC, but read in another forum where the person was having issue with theirs and ended up being a bent pin in the controller connector. Never hurts to check those.

Was debating to see if I could get a CYC Gen 2 for a Greenspeed Magnum XL cause I been having weird issues with a TSDZ16. Was wanting to better reliability. Is there much difference in converting over to CYC?? Or is CYC more proprietary on what they connect up to?