The readings you see are because the BMS has shut off it's output, and input.
A BMS shuts off it's output whenever it detects overcurrent thru the pack, or undervoltage on a cell.
It shuts off it's input whenever it detects either overcharge on a cell, or severe undervoltage on a cell, too low to allow charge.
So the most likely things wrong are one of the cells or groups is way too low in voltage, or that it is wired wrong or has a connection problem so that it sees too low a voltage on a cell or group.
I'd start by checking the voltages *at the BMS PCB itself*, right on the solder joints of the connector, for each cell group, and list them in order from most negative to most positive. They should all be about the same voltage, within a few hundredths.
If any are really different, especially really low, then the BMS could be shut off because of that. Then you can check the cells at the cells themselves, to make sure they are really low or not. If they're not, then it's a connection between cell and BMS.
IF they are, then you can fix that by rebalancing the cells, but if they're reeally low, like 2v or less, I'd replace them as they may not be safe to use (and you won't know if there is a safety problem until they fail dramatically.