migueralliart said:
el_walto said:
migueralliart said:
While buying a ready made pack is good for most plug and play people I would not recommend paying 1000$+ on packs from em3ev. Especially after my past experiences with his shipping/customer support.
To each its own thou.
The A123 Triangle pack I got from em3ev is the best pack I've ever owned, but yes. To each its own.
+1
I should probably just let it go, but what the hell.
Question:
1. Did I send you parts to help repair the shipping damage to the motor? Yes I did, the parts were shipped DHL and I included an ebike tester FOC in that package too.
2. Before I sent the replacement parts, did I offer to have the damaged motor collected and repaired, at my cost?
3. Did you use courier service, like I would use to Ship a battery for example? (I'll take the liberty of answering that, No you didn't, Budget SAL shipping was used). How does your isolated incident of a motor in a wheel, damaged in transit, relate to shipping a battery via Courier?
If the answers to questions 1, 2 and 3 are yes, yes and no. The facts don't seem to match your statement about our poor customer support. Granted, something was damaged in transit. Now whether that damage was avoidable or not is debatable, but to to say that support was refused, is not backed up by the communications, or rather lack of communications, that were had at the time. I don't know the extent of the damage until I am told, I can't offer a resolution until things have been discussed. If you didn't like my initial response, clarify the problem, send me a pic, let me know exactly what the problem is, so we can discuss how to resolve. It is not fair to expect a supplier to offer the World instantly, when an issue is reported. It needs some discussion.
After everything that was said, I still supported you as demonstrated by the various back and forth emails after your review post was closed by moderators.
Just so everybody can see, email sent to me below, comments/info of interest in bold (timezones may affect time stamps, but you get the idea). Even if you have some sort of resentment towards someone, I still think it is reasonable to be honest, especially when you are asking for that person's assistance:
From: xxxxx [mailto:xxxxxralliart@xxxx.com]
Sent: 23 July 2013 06:54
To: Order
Subject: Re: EM3ev Tracking Info
Paul,
Talked to FedEx about the shipment and they couldn't hold it and returned it. Even thou I called them and said to hold for pick up.
Anyway I wish there was an easier way to do this but now the motor has other problems. It seems when I give throttle the motor accelerates and then stops so I have to bring throttle to zero and redo to get Any acceleration. All the colors match up and the throttle is a simple throttle. I reprogrammed the controller to have lower current ~28 amps since I didn't want the phase to get warm.
https://www.youtube.com/watch?v=tw_4ZljaghI&feature=youtube_gdata_player
https://www.youtube.com/watch?v=IyCDpx6MIdM&feature=youtube_gdata_player
The videos are not public or searchable just in case and I have not posted anything on ES about this.
None of the phases are shorted against the axle. It might be a faulty clutch or something.
Please advise what to do next.
Regards,
Orlando
ES post: http://www.endless-sphere.com/forums/viewtopic.php?f=2&t=51995&p=771452#p771452
ES OP copied below:
MAC motor problems - Stuttering, on/off
Postby migueralliart » Tue Jul 23, 2013 11:10 pm
Ok so I connected everything I received in a MAC kit. Went ahead and fired it and it worked. Rode the bike for a couple of miles then placed it in my garage.
The next morning it started doing the following;
It will work when I apply the throttle for a second or 2 then it won't work again until I zero the throttle and do it again.
I checked the phases and they are not shorting to the axle.
I also checked all the wiring to the battery and the controller matches up.
Will check the throttle but it is a brand new throttle.
The battery is charged and the LVC in the controller is not the problem.
I made 2 videos of the motor.
I have not tested the halls yet. If they are bad my next step is to test with a sensorless controller.
Any feedback is appreciated.
Last edited by migueralliart on Tue Jul 23, 2013 11:11 pm, edited 1 time in total. View post history.
