rylie said:This servers as a warning to would be buyers of products from Edward Lyen.
My story goes like this....
I emailed him about a controller and cycle analyst and the initial correspondence was great. He gave me advice as to which controller would best suite my needs. I made the payment and about a week later received it. Everything seems to be going great. This is where things started going downhill. I was having problems getting the product working so I emailed Edward about the issues and got "some" assistance, though at times was very slow or no response at all which prompted more emails sent. In the end I was asked to send the controller back along with my current controller (thank god I didn't send the current controller). I sent the controller back to him on May 30, he received it on June 4 and here we sit June 28 and I still do not have the controller returned. I have email him numerous time now and I either get no response or I just get excuses. Just this week I started asking him for a refund and now I getting no responses to my emails. I emailed him from another account saying I was looking to purchase a controller and he responded to that email. So this can only tell me one thing and that is he's just in this for the money, if you have problems...screw you, he doesn’t care.
Now I know there are going to be people who say I'm crazy and his service is great. Good for you, you got luck. I know of at least one other member here who has had the same problem dealing with Edward and I'm sure there's more.
So if you are thinking of doing any business with Edward Lyen, be careful. I have over 30 emails to prove this is anyone is interested.
ok.. after a slew of pm's, i am unlocking this thread, so that comments can be added by all implicated parties that wish to post..
I copied the original thread prior to unlocking it an have an original in the moderator area for reference if need be.. i hope it does not come to that..
i quote the above original content from the OP for reference as well.. so stories dont all of a sudden " change " :|
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Bottom line here, no business is ever going to have 100% positive feedback, that's impossible, we need to retain reality here.. so good reviews as well as not so good reviews remain in the public eye and vendors are kept in check.. with reality ! :wink: