how many amps is the suplied charger?
how many amphours is the pack?
a 13s pack at 45v is pretty close to empty, at 3.46v/cell. if it has 3Ah cells in it, then at 5p, that's 15Ah. 10 hours of charging to fill up almost 15ah sounds like a 2A charger.
if it's a higher current charger, it should charge faster, but if the pack has imbalance (very common) because of defective or mismatched cells, it can take a lot longer simply becasue teh bms has to balance the cells as it nears top of charge, and that can take hours, days, or even weeks to complete depending on how bad the imbalance is.