Hi everyone,
First, I want to thank everyone for the valuable feedback and productive discussion.
We chose to use a timing belt for its superior properties: it’s highly resistant to mud, water, and contamination, offers longevity, and delivers a smoother ride.
Once I learnt that the belt broke, I arranged a meeting with engineers from the belt manufacturing company.
After a very productive meeting on Thursday, we identified the root cause of the belt breakage. The issue isn’t with the belt itself, but with the overly rigid belt support system, which doesn’t allow for minor misalignment during intense rides. To resolve this, we’ll be adding some flexibility to the support system. We expect this fix to be fully implemented within the next 1.5 to 2 weeks.
We’re committed to working with every user. If there’s an upgrade, we ensure all existing units are updated at our expense. Any issues, including belt breakage, are fully covered under our standard warranty.
As I’ve mentioned before, our goal is to make sure every BikeOn user is completely satisfied-no exception. I appreciate the patience and support of each BikeOn user as we work to refine the product. Most issues have been addressed, and I am confident that within a short time, we’ll have a fully mature and reliable product.
Please let me know if there are any questions or concerns.
