Gotta be honest with you and i hope you can take some productive criticism and do something with it.
This is all based on first impressions.
Thank you very much for your detailed comment. I am pleased to address some of your concerns.
- The mounting doesn't look sturdy, i'm wondering if it flexes significantly under load which may affect the longevity of these aluminum parts.
The mounting system includes three robust points, all meticulously calculated and tested across various usage scenarios. I will create and share a video here soon to provide a detailed demonstration of the mounting process.
- Exposed transmission looks like it won't be durable in the long run, all parts look proprietary and non-user serviceable. Transmission parts such as the belt are not available on the website. What happens when an errant rock or piece of scrap metal gets in the transmission and destroys multiple parts of it?
Most bicycle transmissions, including those with belt drives, are exposed. Our product is designed for simplicity and ease of use, and is not intended for DIY servicing. We advise against disassembling it. The compact and lightweight design allows for easy shipping to us for service if needed. To date, we have not encountered incidents of rocks or debris causing damage to the transmission.
- Requires cellphone to operate at full speed, concerned there might be privacy implications due to that. Account creation seems required. Privacy policy on the website only covers the store, not the app. Companies usually force apps on users to enable collecting data on that user and we get no assurances about what data is being collected and what risk this poses when that data is eventually leaked.
U.S. regulations mandate that all e-bikes must stop assistance at 20 mph unless equipped with a speedometer. Therefore, our app includes a speedometer to enable assistance up to 28 mph. We do not collect any personal data, such as real names (you can register under any name or nickname), addresses, phone numbers, or anything similar. The only data the device collects relates to the ride itself, which is necessary to operate the device and provide the user with information about the ride, such as torque sensor data, speed, and accelerometer and gyroscope data. This information cannot be traced back to any specific user.
The device can be used without the phone if you are okay with assistance only up to 20 mph, no option to change the assistance level, and no firmware updates. You only need the app once to register and set the assistance level. After that, you don't have to use the app with BikeOn if you don't want to.
- It's competition is a geared motor which can be purchased for $150-$500, so the value proposition isn't very good.
Users who seriously consider purchasing geared motors for $150-$500 are probably not our target customers. Here's why:
1. BikeOn offers easy removability. Our customers typically do not want to permanently modify their bikes. They seek easy and sometimes temporary solutions that they can use intermittently or interchange with other bikes.
2. Our customers are conscious of the weight they add to their bikes, so they prefer something lightweight like BikeOn.
3. Unlike inexpensive geared motors, BikeOn is made of aviation-grade aluminum and other high-quality materials.
4. For many of our users, smart features and a built-in torque sensor are important—these features are not available with inexpensive geared motors.
5. The device has built-in capability for over-the-air updates, so it always uses the latest of our developments and features, unlike cheaper options.
Most other options that compete with us are either more expensive or are friction drive devices, which, as you probably understand, are inferior to the belt drive.
- We asked for a video under load to assess noise, but got a no load test instead ( a condition where the motor will be quieter ).
I'll make a video under load. I don't have such a video at the moment, but we have nothing to conceal, so I'll make it and post it here shortly. We offer a 14-day return period, no questions asked, so if someone is concerned that the device is loud, it's possible to try and return it. We are not just looking for sales; we are looking for happy customers who will use the device and enjoy it.
I am happy to address any other questions or concerns.