GoldenMotors Manufacturer

I can't let you get away with that GM, it wasn't a communication problem at all. I teach Chinese and Japanese students every day of the working week and I know when there is a language problem or not. It was definitely a company attitude/policy problem. Philip understood perfectly our legitimate complaints - he just chose not to respond and rectify them.

Also, YOU are responsible for the products you sell us, you can't blame your suppliers. You should have checked before you let them supply you and before you palmed them off on to us. Don't pass the buck. You gave me back my money - good - accept also that a lot ( I mean A LOT) of people are very unhappy with the lies that were told to them and the product that was sent to us (product that you yourself admit earlier in the thread 'sucked') and they were then pissed off even more with the treatment they received from Philip. My own anger was just the the tip of a very very big iceberg.

Furthermore, people didn't just wake up one morning a 'GM hater', they got that way, over time, for very good reasons.

You have finally given me my money back, good. You want GM to regain it's good reputation, good. You want to build the company up, good. You want to make it up to former customers - that's really great. Do it.............
 
mr yao,

this is a very small subset of early adapters, people who would rather tinker than not.

you will need to focus on your market, and by following the principals of quality control and customer service, you should succeed in turning around the fortunes of the company. goldenmotor does have a good reputation with some people, who have not had the same problems as others, and obviously the world economy has changed the dynamics of most enterprise, but i would expect that the majority of your customers remain local, in china, with more sales in the remainder of the world as the concept of electric assist continues to take hold in the west.

you will be confined by the EURO demands over power and speed to meet the letter of the law, but i would ask that your designers leave options open internally to allow the controllers, motors and battery packs to have an 'off road' capability which can be tapped by those with the incentive to use your motors beyond the EURO limitations.

i should be getting my first goldenmotor in a few days, and look forward to using it, and maybe with an upgraded goldenmotor controller. or should i say hacked controller, which is actually a positive term in spite of the bad press use of the word.

BOL, dm
 
Very sorry to hear that kaz, for you information I have just returned to China and I was not in charge of anything before my return. However, I think Philip had his reason, according to him he has already refunded over 10,000USD.(Think about it, he runs a one man show regarding small quantity overseas sales. He may have made mistakes but as a President, I personally believe that he'd rather spend more time on improving his products with limited resources. However he is a nice person, and he once told me personally that he will treat his mistreated customers with extra care once he has the funding and resources that came with bulk orders of many other custom ordered products. All of your electric wal mart shopping carts are GM) But lets drop that matter for now, I can only feel relieved that you are happier.

Yes our new eBike supports disc brakes. Just look at our new catalog ---> http://www.goldenmotor.com/catalog/gold ... summer.rar <----- ( Philip's photo is in the catalog! as well as the Magic Pie as well as the new SUPER-RELIABLE BATTERY PACKS, after years of searching for a good battery cell supplier all over China, finally found it so near our office.. how blind can we get?)

No we do not sell any eBike/Bike Conversion Kits to the locals here. Our company used to place our wheelchair/development of motors at high priority. However recently the demands for eBikes have grown exponentially, hence the decision to invade the eBike market with our ready-made eBikes. Since it is already assembled with compatible and reliable parts, tested by 7 huge distributor leaders over the world, it will soon change everyone's mindset... i strongly believe.

Yes our bikes can be modded, however that is up to you, the GM forum will be brought up soon and guides on how to Pimp-your-bike will soon be released by users of GM, however i must say this... blah blah... GoldenMotor will not be responsible for any modified bikes by users, GM will not ... blah ... blah... ok that's about what I have to say!
 
I have read about the good the bad & ugly of GM especially in the GM SMF for several months now. For GM to gain better ebike kudos some long term testing (such as Dogman & Ypedal do - great work guys) needs to be carried out in the main western markets.
Testing in the home market is fine. However any new magic pie/controller/battery needs to be hammered on and reported on step by step as there are plenty of competitors who have a head start.... look at where some of the former GM agents (in US & CA) are now...... GM - I admire your goals.
 
You see, this is what upsets me. The excuses. 10,000 dollars works out to be, what, 11 kits/customers? Well, how many didn't get their refunds? How many people never even got a reply to their emails? How many fixed their own broken kits and didn't bother trying to get refunds? How many got partial refunds? Giving back customers their own money, and only 10,000 dollars total at that, when considering the sheer number of people who must have received bad product, is not praise-worthy at all. I remember reading that Ampedbikes was coming up to their 3,000th sale of kit and you have been going waaaay longer than them - the ball-park math is pretty easy. So 10,000 dollars is laughable.

I do understand that you have just returned to GM, but you are their spokesman now, so when I'm talking to you I'm talking to GM - hence the "..YOU are resposible for the quality of the products not the suppliers". As a person I'm sure you are a nice chap, but it is insane for people to just blindly believe what you (meaning the company you work for) say. You have a very black track record in many many peoples experience and the ONLY way to come back from that and redeem your rep is admit what happened (which more or less you have done) make some kind of ammends (which you say you will try to do) and then deliver great product and service consistantly. Every time you come up with some rationale for GM/Philips bad behaviour or talk of 'communication problems' or this 10,000 dollars or whatever - we just go back to square one and so does your reputation.

I don't argue this, but some (and those are who I'm speaking for here) might ask should you even be allowed to get a clean slate? If your company was based in England you'd have been closed down years ago. In the US you'd have been sued into extinction. I don't hear a spokesman for Madoff saying, "Yup the product sucked, people lost a lot of money, but I promise he really is a nice chap and from today onwards I promise that from now on we will do the right thing and here are some nice shiney new products please buy them from us." Think about it.............

Speaking for myself, I think you SHOULD be allowed to continue - but dependent on you living up to the promises you made in this thread.

But please don't give us (me) any more chuck-away excuses, we've had enough of them and just can't stomache anymore.

So, please, do what you said you'd do (especially as regards your previous unhappy customers) and you might just get the second chance you're hoping for.
 
Dear KazBlueSky,

I have fully read and understood what you are trying to express. Believe me I can understand how you feel. I got my first mobile phone in 1999, used it for 3 days and it short circuited, a Nokia brick phone. At that time they did not have support in China. It's exactly how you felt when we did not respond to your mails. Yes I have self-respect, but I still believe that self-respect is not as important as my customer's respect. I hereby, on behalf of the whole company, apologize for our bad quality products, our ignorance to the consumers, the stupid excuses that I made up trying to save at least some reputation for Philip, and for not being cautious enough when we picked our raw material suppliers. I take this seriously and I hope that you can feel my sincerity. I will not give you any false hope for I am doing as much as I can, and improving the products as fast as I can, carefully. I now digitally bow down to you on this forum, this website, this setting to ask for your forgiveness.

Sincerely,
Yao Yuan
GoldenMotor Management Executive
 
Goldenmotor,

Is your MINI motor a geared motor? If so how does its performance compare with a Bafang/8FUN?

Also I can't tell from the photo on the website if it has hall sensor wires; does it?

-R
 
Yes it is geared. The performance chart can be seen at www.goldenmotor.com under the hub motors section. However I am uncertain about the comparison.
 
Bowing down is not necessary, but, speaking for myself, I'll accept your sincere apology.

Kaz
 
hello Yao Yuan, We can be a rough bunch here in the States. But it isn't personal among us friends. i think I have GM product purchased from EBikeKit. i like it fine and have a good time riding. chester
 
I would like to suggest that you review your shipping rates. I understand that shipping is expensive from country to country, but other Asian shippers have rates much lower than yours.

For example:
Keywin will ship a bafang mini motor for a little more than $30 US, while your mini motor costs $60 to ship.
 
Their shipping fee is expensive because they included all the cost in their products. If you are an insider on trade and familiar with the EMS companies, you will find that most of the shipping rates are very expensive. If you would prefer other ways of shipping, you may tell me, as other shipping companies do not provide insurance for broken stuff. I was at the customs the other day and I saw how they handled my packages. (pick up, throw, continue sucking on their cigarettes). After that I changed the shipping company to a much more reliable one, someone I know personally.
 
I met many people including Danny Ray from AmpedBikes in ShangHai. Nice guy, saw his son, freaking tall and handsome, also gave him a 100USD refund for a malfunctioning charger, hope he's happy with that. However, I realized that most businessmen are only interested in the DIY Kits, instead of the entire bike. Any ideas why???
 
I think because the complete electric bike seems too expensive and people like the idea of tinkering with their own bike or putting together a bike to their own taste and that suits them.

It seems to me that the people on this site (including myself) are the 'mad inventor' type - we wouldn't be happy unless we could fiddle with it.
 
A lot of pre-made electric bikes are of low quality (I know people who have moved the components better quality bike). They sell on ebay in Australia for as little as AU$1100. In reality a quality motor/battery/controller can easily cost that much. People get very attached to their bikes, I've got 3, one of which I've owned for 18 years. I wouldn't consider buying a "manufactured" electric bike, and if hub kits/ components weren't available, then I'd be using RC gear.

Gow.

Some other considerations (IMO):
Kits can be moved from bike to bike.
some of the built in battery offerings (how they are mounted on the bike) are just plain ugly.
A cheap bike is a lousy ride.
 
GoldenMotor said:
I met many people including Danny Ray from AmpedBikes in ShangHai. Nice guy, saw his son, freaking tall and handsome, also gave him a 100USD refund for a malfunctioning charger, hope he's happy with that. However, I realized that most businessmen are only interested in the DIY Kits, instead of the entire bike. Any ideas why???
Click to expand...

At least for Norway, where I live, the e-bike is unknown for most of the public. Historically, ebikes were illegal on public roads until 2003 and could only be sold if the manufacturer got an excempt from vehicle regulations. That made them very expensive and mostly targeted towards handicapped.

Currently, e-bike enthusiasts like myself are working to get ebikes publicly known as a great green short-distance commuter and leisure vehicle. We have gained momentum, but for the moment, those who know about ebikes are the more inventive types and they actually trigger on the idea of converting their old bike to electric. Other people who wants an ebike prefer to go to the local bike store and buy for example Giant, Schwinn or Cycleurope e-bike with three year guarantee (normal guarantee in Norway for such goods) and local support. With a lot of rain, salt sprayed on the roads in the winter, cycling at -30 degC with snow tyres, etc., guarantee and local support is gold.

If you want to sell a lot of complete ebikes, at least here in Europe, I believe you need to do the following:

1. Make a e-bike that is made up to the required safety standards with some margin (EN 15194, EN 14764, EMC, LVD)
2. Make sure the e-bike suits the market taste (look, equipment, price)
3. Have support/service of some kind in the country (a local phone number and mail address for returning goods would probably help a lot, that is how many European companys handles service support in Norway)

Per
 
I'm confused.

A lot has transpired since I was able to spend any time catching up with this forum (and I'm miles behind, so forgive me if this has been discussed elsewhere). This new development with Goldenmotor joining the fray, here, on the 27th of April instantly got my attention.

Anybody who has followed the same threads I have posted in previously knows that I cut my teeth on the whole "e-bike" thing with Golden Motor. I have three of their 500W kits, a "Magic" controller, and - most recently - one of their "Mini Motors" (All of which I've posted about elsewhere). Despite the bad press that GM have received, I have posted generally positive reviews in that my experience has shown the stuff to be of good value. The SLA battery chargers that came with the original kits were wired incorrectly (the first one smoked the instant it was connected to a battery, and I recognized the polarity issue before allowing the others to meet the same fate, and they worked perfectly, once fixed. Of course, even these were ditched as quickly as the SLA's I was using them with). The rims on the kits offered last year (which I see have been upgraded now) were crap - I tossed these, and have relaced the motors into other rims (Two of them into Mavic 221's and the others into Alex DM18s). But despite all of that, I felt that the core of the product - the motor and controller - performed very well for the money.

So, as we see Goldenmotor establishing a presence here, I was about to offer kudos to Philip/Yao for coming out and - if you're a regular visitor to the GM forums and have seen this - putting a face on the organization. I was really happy and quite excited to see this happen...

What's got me confused is this...

It seemed pretty clear to me that Philip Yao and Yao Yuan were the same person. Philip Yao almost NEVER posted on the GM forum, but in the last couple of weeks that changed. Plenty of new information, and even a restructuring of the forum hierarchy. Philip was suddenly a regular contributor to his own support forum, and this seemed like a good thing. And then, suddenly overnight, Philip was gone and Yao appeared - complete with a picture as his avatar. It was easy to jump to the conclusion that "Philip Yao" was simply an Anglicized alias choice by the real "Yao Yuan". All of the Chinese that I have employed, and the many more that I interviewed for employment, seem to pick English names for themselves if they are going to do business in English-speaking countries (my favourite, thus far, is "Norman"). I thought that, perhaps, the election to switch to the use of his real name (along with the picture) was an deliberate effort by Yao to put a sincere face on the company. No Aliases - so, "Good", I thought. And this easily made assumption was reinforced by posts like this...

philip.jpg


All of the positive things that are happening here are undermined by this inconsistency with other posts (on THIS forum) where Philip is presented as a separate entity. When I notice this sort of thing, other subtleties start to grab my attention. NOBOBY on the GM forum has 1344 posts. Philip only had two dozen (most of which were made in the last few weeks). Interestingly, Yao now has only 26 posts that you can find. Philip is no longer listed in the user roster on the forum.

Look - it's REALLY uncharacteristic of me to draw something like this out in public where it might cause embarassment. I *WANT* to believe that something good is happening with Golden Motor that will really make it an innovative and leading force in this market. I've been really happy with the product, but I'm a geek who can fix anything that might go wrong with it - I'd be elated if others could get the same result in a turn-key fashion. But, Yao... PLEASE straighten us out, here. If *I* see this stuff, then surely others do - and they're not as likely to give you the benefit of the doubt, as I have... I'm actually on YOUR side, but it's hard for me to feel right about rooting for you when I see things like this that don't sit well.

And, again, apologies for bringing this out in a public forum - I've been of two minds to send this to you privately. My thinking is that, if it wasn't me writing this, it'll be someone else who has an axe to grind - and that might degrade any possibility of you saving face, as their tone would likely be completely accusatory.
 
where is the goldenmotors forum? i just got my first GM friday, the 36V500W hub with a tire also. is there much of a knowledge base there too?

i got the 36V controller and was thinking of upgrading the FETs but may actually run it with a 9FET infineon at 48V nicad and wondered if i could do something similar to the shenzen 36V controller that i did to the infineon. changing the LVC and the current limit. before going to a high voltage, maybe to just 48V. will the 40V FETs handle the 56V of the fresh nicads? or 58 from lifepo4?
 
dnmun said:
where is the goldenmotors forum? i just got my first GM friday, the 36V500W hub with a tire also. is there much of a knowledge base there too?

i got the 36V controller and was thinking of upgrading the FETs but may actually run it with a 9FET infineon at 48V nicad and wondered if i could do something similar to the shenzen 36V controller that i did to the infineon. changing the LVC and the current limit. before going to a high voltage, maybe to just 48V. will the 40V FETs handle the 56V of the fresh nicads? or 58 from lifepo4?
Click to expand...


http://goldenmotor.com/SMF/index.php?action=recent;start=0
 
Hello Yao Yuan,
I have a 48V 1000W rear hub motor (HBS48R-1000W) that runs about 54 kmh on the flat and I am pretty satisfied with this kit. I just have a question:
Is it possible that you post (or pm) a datasheet of that motor (on your website there is only a datasheet for the 36V motor)?

I have some other guys in Germany interested in that motor, but they need to know some more specs.
 
You must log in or register to reply here.

Similar threads

R
    • Like
    • Brainy
Really good article comparing Bafang vs. Tongsheng vs. CYC
Replies
14
Views
27,894
Chalo
Chalo
The Smart Ped`aleck
Know Your State Laws
Replies
19
Views
4,166
teklektik
teklektik
TylerDurden
China's dream of electric car leadership elusive
Replies
4
Views
3,846
dnmun
D
MitchJi
Difficult or Impossible to Work in Manufacturing in the USA?
Replies
22
Views
3,572
jimw1960
jimw1960
EMF
China: E-Bike leaders
Replies
13
Views
3,096
Roy Von Rogers
Roy Von Rogers
Back
Top