If thsi is whn operatignj the controller, then the motor *has* to be the thing that's spinning, because the controlelr can't spin the gears without spinning hte mtoro.
In that event, the most likely thing is that the mtoor is spinning backwards, so it wont[ drive the wheel becuase of the clutch.
the next most likely thing is the gears are stripped so they can't driv eanything. or the clutch is broken; like i had on a fusin--a tiny crack from the corner of one of the roller ramp reewcesses let the cluthc flex enough to not put any pressure on the rollers so it wouldn't drive the planets.
Orwhatever secures the sun gear to the rotor isn't there or isn't working, so the sun gear is not able to transfer motor torque to the planets and ring giear. Alternately the ring gear could be unsecured, bnut that's got so much surface area it would probably still friction drive the motor casing.