Since the last post, I was instructed by the manufacturer to charge the battery to full.
I did that and now the output voltage reads zero. When reported back to manufacturer, it seems they were expecting that and now also concur that it is most likely a problem with the BMS
I did that and now the output voltage reads zero. When reported back to manufacturer, it seems they were expecting that and now also concur that it is most likely a problem with the BMS