Cell_man/emissions free:3 months waiting a piece on warranty
- Thread starter oriam
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dogman dan
1 PW
Shoulda parted out a motor if you had to, to get the part to the guy.
Flip side is, is the motor still under warranty at all? What's the time period for it?
If you did promise the part, you shoulda gone ahead and took it off another motor. Costly yes, but not as costly as going on the shit list. Eventually you get some spares, and can then sell the motor you took the part from. No loss to you in the end, no loss of reputation.
Flip side is, takes more than one unhappy guy for me to put you on the shit list. Every vendor has one guy that can't be satisfied. This case is not like that, but you know what I mean. I mean the guy who has unrealistic expectations.
Threats from a mod from another forum, would be a good reason to ban that guy making threats from this forum. Stuff like that shouldn't be on the public side. He could have just emailed it to Cellman. Too bad you can't ban certian guys from even reading.
Flip side is, is the motor still under warranty at all? What's the time period for it?
If you did promise the part, you shoulda gone ahead and took it off another motor. Costly yes, but not as costly as going on the shit list. Eventually you get some spares, and can then sell the motor you took the part from. No loss to you in the end, no loss of reputation.
Flip side is, takes more than one unhappy guy for me to put you on the shit list. Every vendor has one guy that can't be satisfied. This case is not like that, but you know what I mean. I mean the guy who has unrealistic expectations.
Threats from a mod from another forum, would be a good reason to ban that guy making threats from this forum. Stuff like that shouldn't be on the public side. He could have just emailed it to Cellman. Too bad you can't ban certian guys from even reading.
cell_man
100 kW
The very best of doing this business and the very worst, all in 1 thread. Thanks to the great people on ES that support me, much appreciated. To some others that go to great lengths to get there own way, I'll bring that to the punch bag tomorrow, have a nice life and move on.
cell_man
100 kW
dogman said:
It requires a special tool to remove the side cover which I don't have. Never refused to send the part and have been promised it is in the post to me as I type this, it was supposed to be on it's way to me before this thread was ever started, it's being dealt with. I kind of begrudge now sending the part out to someone that has gone to these lengths, but I suppose you just have to do what you gotta do and bite your lip. I really can't spend any more time on this, it frankly annoys the hell out of me and I'd better get out of here before I say something I'll regret.
dogman dan
1 PW
Well, you need that tool then.
Bear in mind folks, how low the price is. Cellman still has the stones, most retailers won't post here at all except in the for sale side. Too frustrating, and you never win.
Sucks to eat $$ but it happens. I remember well one time, I spent two days painting a kitchen. Had I known the vynil was only a few weeks old I would have painted around the fridge and never moved it. A broken caster on the fridge tore the vynil, and in the end I lucked out. It only cost me $200 to paint the guys kitchen instead of $600. I could have been on the hook for all of it but the guy admitted the wheel on the fridge was bad and he knew it.
Bear in mind folks, how low the price is. Cellman still has the stones, most retailers won't post here at all except in the for sale side. Too frustrating, and you never win.
Sucks to eat $$ but it happens. I remember well one time, I spent two days painting a kitchen. Had I known the vynil was only a few weeks old I would have painted around the fridge and never moved it. A broken caster on the fridge tore the vynil, and in the end I lucked out. It only cost me $200 to paint the guys kitchen instead of $600. I could have been on the hook for all of it but the guy admitted the wheel on the fridge was bad and he knew it.
Mudduck
10 W
I just ordered my first e bike kit from Paul AKA cellman.All I can say is working with paul as been great!I really don't know what I'm doing and paul has answered all of my questions,and there have been alot!Try that with a kit from ebay..I looked into a kit off ebay I asked one question almost 3weeks for a reply..Forget it...Paul you have one customer that has your back..Thanks Matt.
MadRhino
100 GW
Yep, and it happens both ways. I never claimed any guarantee for my hub motors or controllers, first because I abuse them, and also because I want the bikes to ride now and it is much faster to store a new one on the shelf.dogman said:
Riding up the mountains with a 200$ small geared hub kit is not a deal, it is a fail waiting to happen. When you build to do that, you should expect the fail and assume the risk. The OP should be happy that Cell-man is willing to send him a replacement part, and the delay for Chinese spare parts is not uncommon at all.
ohzee
100 kW
Yea Cell Man I think you are awesome and we are lucky to have you.. Keep up the good work you do.
dogman dan
1 PW
You bet. If it didn't fail the first ride, why should he send a replacement part unless he has a longer warranty? It would never have occured to me to ask for a replacement I didn't pay for either.
Once he said he would though, he shoulda done it right away. Or sent refund for just the motor,offer credit to buy another, whatever. Get er done, one way or another. Don't leave him hanging there, wondering if he ever gets it.
This customer is not in the wrong here at all though, it's not the customer from hell getting blown off. Sometimes you just have to do that too.
If Cellman told the guy he'd have to wait a long time, that he was getting a freebie, etc, then he should be more patient. But the fact remains, he's still got no motor today, and spring is coming.
Cost of just the motor that low, I'da just bought another loooooong time ago myself. But I like having my own stock of spares.
Once he said he would though, he shoulda done it right away. Or sent refund for just the motor,offer credit to buy another, whatever. Get er done, one way or another. Don't leave him hanging there, wondering if he ever gets it.
This customer is not in the wrong here at all though, it's not the customer from hell getting blown off. Sometimes you just have to do that too.
If Cellman told the guy he'd have to wait a long time, that he was getting a freebie, etc, then he should be more patient. But the fact remains, he's still got no motor today, and spring is coming.
Cost of just the motor that low, I'da just bought another loooooong time ago myself. But I like having my own stock of spares.
catchinem
1 W
ohzee said:
I'll second that! Try running a business when you deal with people from all over the world. I deal with them every day and there are some that are very demanding and have no patience whatsoever. I spent $100 of my personal money yesterday just to shut one up. As for the problem this thread is about, I would give the credit for what he spent on the defective hub towards the purchase of a stronger hub that he probably should have bought in the first place. Don't expect a Cadillac for the price of a Yugo.
dnmun
1 PW
i still do not understand why cell_man is responsible for replacing the guy's motor. i know if i buy something at the store and i break it, then it is on me.
paul states specifically that things will work when they arrive. from what i understand he even tests each battery before shipping. what more can a guy do and still have a business worth working at?
for sure he just does this because he realized he was in the right place to help us out by being the english speaking agent of the sphere in china so he could make deals work, but i do not see why he has to replace the guys motor. i just don't get it.
paul states specifically that things will work when they arrive. from what i understand he even tests each battery before shipping. what more can a guy do and still have a business worth working at?
for sure he just does this because he realized he was in the right place to help us out by being the english speaking agent of the sphere in china so he could make deals work, but i do not see why he has to replace the guys motor. i just don't get it.
Missunderstanding? No threats at all; sorry if it sounded like that. Personally I just would stop recommending him. I saiddogman said:
"I think it's going to cost him more than a cover if he get bad publicity in the biggest spanish speaker ebike forum" because people in the forum talk about this fact not because I' m NOT gonna ban anybody which it is not my style(maybe others' one).
Cheerio
cell_man
100 kW
I have told Luis that unless he removes his comments from here I am not assisting him. His choice.
I tell you what, don't threaten me. I am not going to be bullied by anyone and that includes you.
EDIT:
I TAKE THAT BACK LUIS. THE PART SHOULD HAVE BEEN HERE ALREADY, IT WAS PROMISED SHIPPED TO ME LAST WEDNESDAY.
Believe it or not it is very difficulty to get parts out of these big Chinese companies, they just do not think it is important. It has been Chinese New Year and you have no idea how long that drags on for, both before and after the date. When the parts arrives I will send it immediately. If MXUS are fobbing me off again, I will make sure they get it out. You will get your part. Apologies for the delay and apologies that I wasn't as patient as I should have been. I just want to get it resolved and was frustrated that things beyond my control prevented this happening.
Kuzumoto said:
I tell you what, don't threaten me. I am not going to be bullied by anyone and that includes you.
EDIT:
I TAKE THAT BACK LUIS. THE PART SHOULD HAVE BEEN HERE ALREADY, IT WAS PROMISED SHIPPED TO ME LAST WEDNESDAY.
Believe it or not it is very difficulty to get parts out of these big Chinese companies, they just do not think it is important. It has been Chinese New Year and you have no idea how long that drags on for, both before and after the date. When the parts arrives I will send it immediately. If MXUS are fobbing me off again, I will make sure they get it out. You will get your part. Apologies for the delay and apologies that I wasn't as patient as I should have been. I just want to get it resolved and was frustrated that things beyond my control prevented this happening.
oriam said:
Well, you should have bought the kit in Spain. Your supplier would have had the same problem finding the replacement side cover though - maybe you'd be able to ship back the kit for less money for a warranty return, but a ~12lb / 5.5kg package would be expensive to send within your country, am i correct?
Excuse me maybe it's my bad English but WHERE AM I threatening YOU.The only thing I said was I stop recommending Paul (by the way not you) to other people. I did not threatened Paul (less you) by any means. What I meant it's we do not ban people for expressing their thoughts freely and in a polite way maybe thats what others do.cell_man said:
Who's threatening whom here by the way? if Paul acknowledges that Luis deserves the cover why is he threatening him with no cover unless he removes his comments. Luis is a great guy and has waited long enough and thought a lot before going into this even after 3 months he wrote well about Paul a couple of lines at the beginning of the post and explained the facts in raw not attacking anybody.
And please leave this kind of retoric behind because I honestly did not intended to threat you nor Paul. PEACE
dnmun
1 PW
i think he should take down the thread too.
the title of the thread say he is waiting on warranty.
that is just not true. there is no warranty.
you break it, it is your problem.
paul states right up front, his commitment is that the motor works when delivered.
the guy used the motor for months and then broke it.
that is in no way covered by some kinda warranty.
if i were paul in this situation, i would be explaining that since he broke it then he is responsible.
he is trying to help the guy by asking the factory to send him a new plate when they send him his next big order, the only leverage he has to get a replacement.
instead this guy comes on here and slanders him for no reason, says paul is not helping like he should, when in fact he is helping him.
i would observe the guy who started the thread is using the sphere to publicly harass paul so he can get something he does not deserve for free.
this is like the guy who decided his 20Ah A123 cells were bad because they had self discharged so he made up that whole bogus thread about how they would not take a charge. all lies.
this is what the sphere has become, a place where people go to slander the manufacturers or the guys selling bike kits when they don't give in to their private demands.
we have so many threads where people with no experience are making up stories about how their ping pack doesn't work right, made from used parts, anything, just because they don't know anything and there is this culture on here that expects that someone has to replace it when they break it.
like some big mommy in the sky, cry, cry, "i broke it. mommy get me a new one" for free. FOR FREE!!!!!!!!!!!!!!!!!!!
i don't hear the same complaints from the aussies when they burn up their motors. shit happens, deal with it.
the title of the thread say he is waiting on warranty.
that is just not true. there is no warranty.
you break it, it is your problem.
paul states right up front, his commitment is that the motor works when delivered.
the guy used the motor for months and then broke it.
that is in no way covered by some kinda warranty.
if i were paul in this situation, i would be explaining that since he broke it then he is responsible.
he is trying to help the guy by asking the factory to send him a new plate when they send him his next big order, the only leverage he has to get a replacement.
instead this guy comes on here and slanders him for no reason, says paul is not helping like he should, when in fact he is helping him.
i would observe the guy who started the thread is using the sphere to publicly harass paul so he can get something he does not deserve for free.
this is like the guy who decided his 20Ah A123 cells were bad because they had self discharged so he made up that whole bogus thread about how they would not take a charge. all lies.
this is what the sphere has become, a place where people go to slander the manufacturers or the guys selling bike kits when they don't give in to their private demands.
we have so many threads where people with no experience are making up stories about how their ping pack doesn't work right, made from used parts, anything, just because they don't know anything and there is this culture on here that expects that someone has to replace it when they break it.
like some big mommy in the sky, cry, cry, "i broke it. mommy get me a new one" for free. FOR FREE!!!!!!!!!!!!!!!!!!!
i don't hear the same complaints from the aussies when they burn up their motors. shit happens, deal with it.
nicobie
100 MW
Moderators...... needed
I'm looking at the failure mode of the motor. The other motors I've seen with the free-wheel snapped off were either due to poor casting or too tight a radius at the root causing stress concentration.
This one is completely different: It looks to me like something external jammed and then unwound the side-plate. The centre couldn't move out with the rest of the plate because it was bolted to the frame, so, relative to the rest of the side-plate, it got jacked inboard and snapped. If you look, you can see that the centre has broken off inwards - not outwards like the others. IMHO, that's not a motor fault, so if Cell-man does anything, it should be seen as a gesture of goodwill.
Having said all that I think that it's bad that a new part was promised but not sent. i can't believe that somebody selling motors wouldn't have the wherewithal to take a side plate of another motor and send it. We all manage to disassemble our motors without special tools. Where there's a will, there's a way.
This one is completely different: It looks to me like something external jammed and then unwound the side-plate. The centre couldn't move out with the rest of the plate because it was bolted to the frame, so, relative to the rest of the side-plate, it got jacked inboard and snapped. If you look, you can see that the centre has broken off inwards - not outwards like the others. IMHO, that's not a motor fault, so if Cell-man does anything, it should be seen as a gesture of goodwill.
Having said all that I think that it's bad that a new part was promised but not sent. i can't believe that somebody selling motors wouldn't have the wherewithal to take a side plate of another motor and send it. We all manage to disassemble our motors without special tools. Where there's a will, there's a way.
No, that's not how Paul operates. If he operated that way, i would in no way endorse his operation.
The OP will eventually get his motor part replaced. But talking trash on a forum is biting the hand that feeds you.
Play nice, guys :wink:
The OP will eventually get his motor part replaced. But talking trash on a forum is biting the hand that feeds you.
Play nice, guys :wink:
dogman dan
1 PW
Kuzomoto made the comment I saw as threatening cellman. Top of page two. I still feel that comment is out of line. Some of mine probobally are seen by others as out of line.
The customer in this case is not out of line from what I read here. If he was promised a part, he was promised a part. It makes no difference what warranties say if he was promised the part. Apparently he was, and the part is coming, by china schedule for quick.
Best thing now is to calm down since cellman is saying the part is really coming. Still way beyond normal for internet sales direct from china for the part to be warrantied after 4 months use.
The customer in this case is not out of line from what I read here. If he was promised a part, he was promised a part. It makes no difference what warranties say if he was promised the part. Apparently he was, and the part is coming, by china schedule for quick.
Best thing now is to calm down since cellman is saying the part is really coming. Still way beyond normal for internet sales direct from china for the part to be warrantied after 4 months use.
There is zero reason for anyone to post purely inflammatory statements, especially in threads like this. It would be appreciated if *everyone* refrained from doing so. Pure opinions are not useful in situations like this. (this goes for pure good opinions as well as pure bad ones.) Helpful and useful information is what is needed here.Jason27 said:
We as a forum are here to *help* when problems arise, not to stir up trouble, regardless of vendor, reputation, product, etc.
So *please*, everyone, if you aren't posting with helpful information, refrain from posting negatively.
BATFINK
10 kW
- Joined
- Aug 7, 2011
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What a joke attacking cell_man. He is a top guy. Hell my play station 3 practically blew up and Sony charged me for a replacement refurbished item regardless of whether the fault was there's. We are talking about a billion dollar company here . Cell_man is a small independent business man. He has obviously done the best he could under the circumstances and to the best of his abilities and resources. We are all slaves to larger companies as is cell_man who is not at fault here because of a broken motor. If anything this thread should serve as an example of an open and honest trader who will willingly spend time trying to resolve your problem and publicly defend himself. I'm 100% sure all members here are behind cell_man
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Sent using Endless-Sphere Mobile app
dnmun
1 PW
his thread title says waiting on warranty. it does not say anything about "he promised me".
the guy lied in the thread title, he broke the motor, paul is trying to help him and so he comes here to use all this baloney feedback about how nobody will do business with paul if he doesn't give the guy a free motor.
someone suggested he take one of his motors in stock apart and send this guy the free plate, even though he does not deserve it.
so then what does paul do with a motor that is disassembled and no plate? sell it to someone else?
then david has to say he would not back him if he doesn't bend to the guy's unfair demands. what kinda friend is that? the power of facebook, stolen right out from under justin's nose.
i can feel for how pissed paul is about how you people have just turned on him like piranhas. the guy broke his motor, it is his problem. paul is trying to help because he wants to, not because he is in any way obligated to help.
the guy lied in the thread title, he broke the motor, paul is trying to help him and so he comes here to use all this baloney feedback about how nobody will do business with paul if he doesn't give the guy a free motor.
someone suggested he take one of his motors in stock apart and send this guy the free plate, even though he does not deserve it.
so then what does paul do with a motor that is disassembled and no plate? sell it to someone else?
then david has to say he would not back him if he doesn't bend to the guy's unfair demands. what kinda friend is that? the power of facebook, stolen right out from under justin's nose.
i can feel for how pissed paul is about how you people have just turned on him like piranhas. the guy broke his motor, it is his problem. paul is trying to help because he wants to, not because he is in any way obligated to help.
PLEASE READ THIS:
http://www.endless-sphere.com/forums/viewtopic.php?p=533496#p533496
http://www.endless-sphere.com/forums/viewtopic.php?p=533496#p533496
BATFINK said:
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