Easy to test:
First use a multimeter set to DCVolts, black lead on charger ground. Red lead on each of hte other two, with charger not connected to battery.
Then repeat this on the battery's charge connector.
Then repeat this with the charger plugged into the battery, both during the charge process and when it is complete. (you'd have to open up either charger or battery, or cut into the cable (less desirable)).
Once you ahve those readings, some guesses about what's going on can be made, and further tests can be suggested.
EDIT:
I found this thread
I have secondary rize battery 52v, purchased separately, this is an addition not the main one, It was in storage for about 6month and it was never used. My plan was to use this rize battery for another ebike project that I am working on. However i discovered that rize use their own plugs, which...
endless-sphere.com
whicht sounds like it might be what you ar ereferencing. In that htread (which the OP never bothered to reply to with the results of suggested tests so we could help them), the OP probably had a battery problem, not a charger problem, based on their stated low value of "full charge" and the charge port reading low (which usually means it's turned off to prevent charging a battery that has an internal fault so you don't end up with a fire).
They didn't have the origianl charger, but you do, so youc an still do the tests, and find out if there is indeed anything unusual about the cahrger other than the number of pins.
(there have been chargers that used the old 3-pin XLR that didn't use the third pin--they just used it becuase it was a tough connector and couldn't be plugged in backwards.

). (the satiator actually uses a 3 pin XLR, and though the thrid pin *can* be used fora thermistor or serial communications, it's not used in the vast majority of charging applications it's used in).